Bilingual Field Service Technician

1 week ago

Montréal QC, Canada PCI Panasonic Canada Inc. Full time

Overview:
**FIELD SERVICE TECHNICIAN - MONTREAL**:
Provides onsite service and preventative maintenance to point of sale products, security and wireless systems for assigned territories. Keeps up to date on product knowledge, specifications, and operation. Provides constructive feedback to management regarding product performance and service issues. Completes required sections of work orders, check lists, and other documentation as required. Maintains a safe work environment through proper utilization of tools and equipment.

**Please note this is a full-time opportunity.**

**Please note that this position is based out of Montreal.**

**TECHNICIEN DE TERRAIN I**:
Assure le service sur site et la maintenance préventive des produits de point de vente, des systèmes de sécurité et des systèmes sans fil pour les territoires qui lui sont attribués. Se tenir à jour et au courant des connaissances, des spécifications et du fonctionnement des produits. Fournit des rapports et un retour d'information constructif à la direction concernant les performances des produits et les problèmes de service. Remplit les sections requises des ordres de travail, des listes de contrôle et d'autres documents requis, le cas échéant. Maintient un environnement de travail sécuritaire en utilisant les outils et les équipements de façon adéquate.

**Veuillez noter qu'il s'agit d'un poste à temps plein.**

**Veuillez noter que ce poste est basé à Montreal.**

**Responsibilities**:

- Visits customer sites to resolve technical issues as required. Assists in the resolution of issues and participates in team resolution of non-routine or significant issues. Tests equipment and software changes remotely or at customer sites.
- Reports equipment quality, or programming issues to management teams. Prepares required sections of work orders, check lists, documentation, records progress, status, and resolution solutions.
- Trains new customers on basic operation and maintenance of equipment. Ensures the design, and delivery of technical training meets the needs of customers. Continuously improves training materials and delivery. Provides feedback on equipment operation to management team.
- Keeps up to date on changing product technology through the review of technical and service manuals, making internet inquiries, and participates in required training.
- Ensures equipment required for service or preventative maintenance are in good repair and are stored safely. Requests new equipment when lost or worn. Requests defective or worn equipment to be scrapped and prepares required documentation. Maintains equipment logs as necessary.

**Responsabilities**:

- Se rendre dans les lieux de travail des clients pour résoudre les problèmes techniques, selon le besoin. Aider à la résolution des problèmes et participer en équipe à la résolution des problèmes inhabituels ou importants. Tester les modifications apportées aux équipements et aux logiciels à distance ou sur les sites des clients.
- Signaler à la direction les problèmes de qualité ou de programmation des équipements. Préparer les sections nécessaires des ordres de travail, des listes de contrôle, de la documentation, enregistrer les progrès, l'état et les solutions de résolution.
- Former les nouveaux clients quant au fonctionnement et à l'entretien de base des équipements. Veiller à ce que la conception et l'organisation de la formation technique répondent aux besoins des clients. Améliorer en permanence le matériel de formation et la prestation. Fournir à l'équipe de direction des rapports et un retour d'information sur le fonctionnement de l'équipement.
- Se tenir à jour et au courant des évolutions technologiques des produits en consultant les manuels techniques et de service, en se renseignant sur Internet et en participant aux formations requises.
- Veiller à ce que le matériel nécessaire à l'entretien ou à la maintenance préventive soit en bon état et stocké en toute sécurité. Demande du nouveau matériel en cas de perte ou d'usure. Demande la mise au rebut du matériel défectueux ou usé et prépare la documentation nécessaire. Tient à jour les registres de l'équipement, le cas échéant.

Qualifications:

- College degree in technical services with 1-to-2-year previous experience. A+ certification and Network + preferred.
- Microsoft Office, Excel Word, Outlook. Salesforce would be an asset.
- Routine problem solving of technical issues including the communication of product operations, functions with some significant elements.
- Ability to meet customer expectations and provide good customer service.
- Some troubleshooting and testing require to determine root causes of technical issues.
- Communicate technical information to technical and non-technical audiences.
- Excellent communication and relationship building skills with internal and external stakeholders.

Diplôme universitaire en services techniques avec 1 à 2 ans

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