Brand Ambassador at American Eagle Outfitters

7 months ago

Kanata, Canada American Eagle Outfitters Full time

POSITION TITLE: Brand Ambassador

REPORTS TO: Store Team Leader

STATUS: Part-Time Non-Exempt

: As a part-time Brand Ambassador, you bring our brand to life every day Your goal is to provide everyone who comes into the store with an amazing experience, making AEO the happiest place to shop. You will create genuine connections, helping customers find their own unique look. You are the voice and face of our Company to our guests. You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our Company values and bring your REAL self to work every day.

BRAND AMBASSADOR RESPONSIBILITIES:Engage and connect with customers to create an amazing shopping experienceOutfit our guests by suggesting key looks and incorporating the latest trends and current promotionsDrive brand loyalty by being knowledgeable about all AEO loyalty programs and educating our guests about the benefitsAchieve and exceed sales goals by executing our selling strategyPromote awareness and growth of AEO brands by introducing guests to additional brand channels (AE/Aerie/Offline/Digital)Proactively resolve guest concerns in a manner consistent with our Company policies, with guest satisfaction in mind; partner with the store leadership team on elevated guest issuesProvide support to fellow associates through sharing of knowledge, helping to complete tasks, and assisting with guest interactionsPerform register transactions efficiently, accurately, and with integrity to uphold asset protection policiesProcess merchandise returns/exchanges courteously and under Company guidelinesLeverage Company tools and technology to confidently provide guests with product knowledge which will enhance guest engagement and maximize salesMaintain brand standards by assisting in daily store recovery, before, during, and after store operating hours while remaining focused on guestsExecute efficient handling of all merchandise from shipment processing, floorset directives, markdown actions, and replenishmentReport to work as scheduled and record time worked accuratelyMaintain a safe work environment and report any potential hazards to store leadershipUphold Company values by contributing to a positive work environmentUnderstand and adhere to all Company policies and procedures located in the AEO Associate HandbookPerform additional responsibilities as assigned

QUALIFICATIONS:Must be at least 16 years oldPrevious retail experience preferredStrong verbal and written communication skills specifically with guests, store leadership, and associatesDemonstrated collaborative skills and ability to work well within a teamAbility to work a flexible schedule to include evenings, weekends, and holidaysAbility to handle multiple tasks while working in a fast-paced deadline-oriented environmentAbility to perform all Essential Job FunctionsProficient with technology

PHYSICAL REQUIREMENTS:Must be able to lift between 15-50 pounds at timeClimbing ladders to re-stock and obtain merchandise and or use a step stoolPull merchandise from multiple levels of shelving or move merchandise as neededAbility to stand for long periods of time in a retail spaceAbility to continually walk, frequently push/pull, occasionally bend/stoop/crawl/reach above shoulders/ and kneel

**Job Type**: Part-time

Pay: $16.55-$18.00 per hour

Expected hours: 8 - 30 per week

**Benefits**:

- Casual dress
- On-site parking
- Store discount
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Application question(s):

- Able to work a minimum of 3-4 shifts a week. Must be able to continue employment through the entire back to school season and into the fall. If attending school, must be able to continue minimum shift requirements.

Work Location: In person

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