Night Auditor

**Basic Purpose**

The Night Audit team is responsible for closing and balancing the books at the end of each day. The Night Auditor also provides the highest level of service in a knowledgeable, professional manner, striving to constantly exceed guest expectations with our service and product.

**Duties and Responsibilities**:

- Embrace all hotel standards and our Mission, Vision, and Values.
- Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests.
- Help create a positive work environment through teamwork and cooperation with peers and team leaders.
- Actively participate in monthly departmental communication meetings.
- Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.
- Ensure the days’ financial numbers (including credit cards) are balanced and discrepancies are corrected.
- Ensure all reports needed for statistical information are run during the shift and prepared for daily distribution. Ensure all reports are accurate.
- Process guest arrivals and departures.
- Demonstrate excellent guest service consistently: seeking feedback and following up on guest comments
- Working closely with other departments to ensure exceptional service.
- Seek opportunities for continuous improvement in the night audit function.
- Front desk, Telephones, and Service One requests as required and park guest cars as required.
- Activate the emergency response team to ensure the safety of guests & employees Tour all areas of hotel operation a minimum of twice nightly and report deficiencies or concerns accordingly.

On occasion the Night Auditor may be required to:

- Lead First Response in emergency situations: fire, power outage, flood, and bomb threat.
- Playing a lead role in resolving escalated guest service issues on the back shift.

**Skills, Knowledge, Abilities & Qualifications**:

- A passion for customer service
- Able to resolve and defuse guest concerns and ensure the appropriate follow up occurs tactfully and quickly
- Must be approachable, open-minded and possess excellent listening skills
- Proven ability to effectively handle stressful situations and be receptive to change and increased demands.
- Friendly, polite, and confident individual who enjoys working with the public and in a team-based atmosphere.
- Detail oriented, organized, self-starter who is proficient with numbers.
- **A valid driver’s license, a clean driving record & able to drive both automatic & standard is an asset.**
- Previous OPERA or other computer related experience is an asset.
- Front Desk and Accounting experience is an asset.

Hours and shifts will vary according to department needs. Anticipated to be full hours May to September.

**HOURS OF WORK: OVERNIGHT SHIFTS from 11:00pm - 7:30am**

**Job Types**: Part-time, Permanent
Part-time hours: 16-32 per week

**Salary**: $16.85-$17.32 per hour

**Benefits**:

- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Night shift

Application question(s):

- Are you available to work Friday and Saturday overnight each week?
- Do you have full availability from May to September?

Work Location: One location