Service Delivery Manager

2 weeks ago

Vancouver, Canada CGI Full time

CGI is more than just an IT company. Join a team that supports the local community with the ability to draw on global best-in-class talent Benefits include a share purchase program, profit sharing, wellness credits, training, and skill and personal development programs.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.

**Your future duties and responsibilities**
- Work with various Development and Business teams, providing input and delivering solutions that support various Business initiatives
- Proactively identify opportunities, conduct analyses/needs assessments and cost/benefit assessments with the goal of improving IT service delivery.
- Develop financial forecasts and supervise financial performance to ensure profitability
- Assess current and future workload demands to ensure proper staffing levels.
- Manage the day-to-day Client relationship
- Establish relationships with key Clients and Associates
- Deliver all Services within established schedules, budgets and standards, ensuring SLAs are met each month, complete with timely status reporting, risk mitigation, issue resolution and escalation as required
- Delivery of services to contractual requirements (scope, service levels, etc.) and client satisfaction

**Required qualifications to be successful in this role**
- Five plus (5+) years of Service Delivery Management / Project Management experience in Application Development and Quality Assurance.
- Demonstrated ability with the Software Development Process with direct interaction with clients
- Solid understanding of Agile principles and development
- Rapport-building, negotiation, consensus-building, and clear expectation setting and communications for clients, as well as teams and members
- Experience managing trusted client relationships
- Scope, expectation setting, delivery, and reporting for clients, teams, and members
- Certifications: ITIL 4, ITSQB CTAL with Agile, Automation and/or Quality Management, Certified SAFe practitioner

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range in British Columbia is $75,500 - $125,500

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