Case Manager

2 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:September 4th, 2024
**LOCATION**:Toronto, ON - Transitional Age Youth (TAY) Program
**COMPENSATION**:$53,630- $65,589 Annually Prorated
**Contract Duration**: Until June 30th, 2025

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Case Manager**.

**Job Summary**

The Case Manager serves individuals with serious and persistent mental illness, health and addictions issues who are homeless or recently housed. The position provides hands on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. This role will require direct service and support to clients in the Transitional Age Youth residences/communities/schools and covers support areas such as housing, life skills, crisis intervention, education and employment supports, linkages to primary care and a range of other services to support the individual’s needs.

**Note**:Staff will be required to work in the community and/or residents’ rooms and may therefore be exposed to second hand smoke, and would require frequent travels in the community.

**_Care Navigation in partnership with Unity Health
- St. Joseph’s Health Centre_***
LOFT is working in partnership with Unity Health
- St. Joseph’s Health Center to support transitional aged youth as they transition from the St. Joseph’s TAY Short Stay Unit back into the community after a period of hospitalization. The goal is to support youth in implementing their new treatment plan within the community to reduce the likelihood of future emergency department visits and hospital admissions. As a Case Manager, you will be part of a team that coordinates a support network and linkages for youth with complex mental health, physical health and addiction challenges. A key component of this position is building a support network of community resources that will enable the individual to increase their independence, dignity and self-respect.

**What You Will Do**
- Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and assessments;
- Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
- Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate;
- Provide crisis intervention/management and assist in the development of crisis plans with clients;
- Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favourably on the organization;
- Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
- Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required;
- Knowledge of the issues faced by transitional aged youth with mental illness, addictions, physical health concerns, and homelessness.
- An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities;
- Encourage participation in one-on-one and group activities such as psychoeducation, social groups, house meetings, and other opportunities to support clients’ goals and help reduce social isolation;
- Knowledge of local community agencies and other professional services available for the client group is essential;
- Experience in working as part of a team of professionals;
- Positively contribute to the TAY program by engaging in collaborative team activities and providing support to colleagues;
**What You Bring**
Must Haves
- A degree/diploma in health care/social se

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