Retail Warehouse Operations Manager

5 months ago

Mississauga, Canada Universal Field Supplies Full time

Retail and Warehouse Operations Manager

Key Responsibilities:
Retail Operations:

- Manage daily retail store operations, ensuring a high standard of customer service.
- Oversee visual merchandising, store layout, and product displays to maximize sales.
- Ensure staff is trained and knowledgeable about products and services.
- Drive initiatives to improve customer experience, satisfaction, and loyalty
- Handle customer inquiries, complaints, and returns in a professional manner.

Warehouse Operations:

- Oversee warehouse activities, including receiving, storing, picking, and packing of inventory.
- Ensure inventory accuracy and integrity, including regular stock checks and audits.
- Implement inventory control procedures to minimize shrinkage and waste.
- Optimize warehouse layout and processes for efficient space utilization and workflow.
- Ensure that all relevant procedures and processes are followed and adhered to in line with the Company’s procedures and requirements
- Maintain a clean, organized, and safe warehouse environment in compliance with health and safety regulations.

Team Leadership:

- Recruit, train, and manage a team of retail and warehouse staff, fostering a positive and productive work environment.
- Build and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives
- Set clear performance expectations and provide ongoing feedback and coaching.
- Develop staff schedules to ensure adequate coverage for both retail and warehouse operations.
- Coordinating with HR to ensure staff compliance with health and safety regulations

Reporting and Analysis:

- Collaborate with department heads to optimize inventory management, merchandising, and sales strategies
- Track sales performance, analyze trends, and implement strategies to meet or exceed sales targets.
- Analyze data to identify opportunities for improvement in both retail and warehouse operations.
- Implement process improvements to enhance efficiency and profitability.

Qualifications:

- Proven experience in retail and/or warehouse management, with a strong understanding of both areas.
- Strong understanding of retail operations, merchandising, and customer service principles
- Possess the ability to lead and motivate a team of people to succeed by utilising appropriate interpersonal styles including leading by example, setting objectives and defining responsibilities to give a clear sense of direction
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficient in inventory management systems and retail software.
- Ability to analyze data and make informed decisions.
- Knowledge of health and safety regulations related to retail and warehouse operations.

Preferred Qualifications:

- Experience in a similar dual-role position overseeing both retail and warehouse operations.
- Knowledge of inventory management, supply chain, and logistics
- Familiarity with retail sales strategies and visual merchandising.

Working Conditions:

- This role will require occasional lifting and moving of stock items.

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