Operations Service Manager

3 weeks ago


Vancouver, Canada Delta Full time

**_Canada, Vancouver_**
- _
**_Airport Customer Service_**
- _
**_15-Feb-2023_**
- _
**_Ref #: 19543_**
- _
**_LinkedIn Tag: #LI#BM4_**
- _

**_How you'll help us Keep Climbing (overview & key responsibilities)_**:

- _
- The Operations Service Manager (OSM) is responsible for providing leadership to front-line teams and the operation. Additionally, this role oversees and coordinates operational performance including, but not limited to, on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. It is responsible to work together with WestJet to drive baggage connectivity, ITD process as well as build a strong relationship with airport authorities to handle ad-hoc operational requests._
- As an OSM, you will serve as an operational liaison between Delta and all contracted business partners within a station. In this Delta leader role, you will also monitor for at-risk behaviors through daily safety observations and provide coaching, training, and corrective action as needed. In addition, you participate in Incident Analysis reports, Injury Prevention Group sessions and applicable station safety meetings._
- The OSM ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards. Moreover, this role, you will ensure distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. You will be responsible for being a key communicator of timely and accurate information and be required to set performance standards and ensure employee accountability. As a Delta leader it is paramount that you will provide support, guidance, coaching and motivation based on individual needs and be a champion leading other through change._-

**_What you need to succeed (minimum qualifications)_**:

- _
- _Embraces diverse people, thinking andstyles._
- _ Consistently makes safety and security, of self and others, thepriority._
- _ Demonstrates expertise in operations and strong customer serviceskills._
- _ Working knowledge of Delta policies and procedures_
- _ Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call"requirements._
- _ Strong written and verbal communication, including platform/presentationskills._
- _ Ability to coach and deliver feedback for developmentalpurposes._
- _ Must be approachable and have interpersonal skills that foster trust andrespect._
- _ Experience managing conflict and resolving problemseffectively._
- _ Should exhibit strong organizational skills and the ability to delegate responsibility to directreports._
- _ Must be able to balance multiple priorities within established timeconstraints._
- _ Must be performing satisfactorily in currentposition._
- _ For Below Wing OSM positions, ramp, and baggage experience._
- _ Knowledge of Deltamatic, ALIS, Loadtrack, Safetrack and another relevant airport technology_
- _ Demonstrates that privacy is a priority when handling personal data._
- _ Embraces a diverse set of people, thinking and styles._
- _ Consistently makes safety and security, of self and others, the priority._
- _

**_What will give you a competitive edge (preferred qualifications)_**:

- _
- _Three years of ACS experience in operations _
- _College degree and current leadership experience _
- _Previous leadership experience, including direct reports._
- < Go back_



  • Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...


  • Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...

  • Sdr Manager

    3 days ago


    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...


  • Vancouver, Canada Kal Tire Full time

    The Operations Manager, Field Service is responsible for the timely delivery of mobile services in their geographic area. Working collaboratively with the stores, customers, regional sales force, dispatch and billing centres you serve and reporting to the Field Service Zone Manager. You will play a key leadership role in the organization’s mobile service...

  • Boom Truck

    4 weeks ago


    Vancouver, Canada On-Track Railway Operations Full time

    **Job description** On-Track Railway Operations Ltd. is an Alberta based company whose principals’ expertise spans six decades. On-Track is an accomplished designer, manufacturer, supplier and contractor of railway material handling systems and services. Our recognized experience within the railway industry has allowed us to accurately identify, develop...


  • Vancouver, Canada Keurig Dr Pepper Full time

    Job Overview: **Territory Manager Service & Operations - Van Houtte Coffee Services** As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out. Founded upon the knowledge of nearly a century...


  • Vancouver, Canada Keurig Dr Pepper Full time

    Territory Manager Service & Operations - Van Houtte Coffee Services As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out. Founded upon the knowledge of nearly a century of roasting...


  • Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...

  • Operations Manager

    1 month ago


    Vancouver, Canada EDUCATION INTERNATIONAL COOPERATION CONSULTING LIMITED Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years **Tasks**: - Assist in preparing annual budgets - Plan, organize, direct, control and evaluate daily operations - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate...

  • Operations Manager

    1 month ago


    Vancouver, Canada Homewise Lending Corp. Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years **Work setting**: - Urban area - Finance and insurance **Budgetary responsibility**: - $100,001 - $500,000 **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control...

  • Operations Manager

    4 weeks ago


    Vancouver, Canada EDUCATION INTERNATIONAL COOPERATION CONSULTING LIMITED Full time

    Education: - Expérience: **Education**: - College/CEGEP **Tasks**: - Assist in preparing annual budgets - Plan, organize, direct, control and evaluate daily operations - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance...


  • Vancouver, Canada Onni Group Full time

    Posting Details Job Details Description We are seeking a highly skilled and experienced Operations Manager to lead our electrical services division. The ideal candidate will possess extensive knowledge of the electrical industry, with expertise in executing a range of electrical projects across residential, commercial, and industrial...


  • Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...


  • Vancouver, Canada KPMG-Canada Full time

    **Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. **The Opportunity** KPMG's M&A Operations Services team, part of Deal Advisory, helps companies deliver value from mergers and acquisitions. We specialize in...


  • Vancouver, Canada PHSA Full time

    **Manager, Clinical Services, Regional Operations** BC Cancer Vancouver, BC A fantastic opportunity has arisen for a manager to oversee the operating rooms, medical device reprocessing department (MDRD), oral oncology and an inpatient and medical day care unit at Vancouver Centre. It is an exciting time to join BC Cancer as we begin to implement the BC...

  • operations manager

    4 weeks ago


    Vancouver, Canada C & R Digital Consulting Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsTasksPlan, organize, direct, control and evaluate daily operationsDirect and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative servicesInterview, hire and provide training for staffPlan, administer and control budgets...


  • Vancouver, Canada BC Cancer Full time

    BC Cancer Vancouver, BC A fantastic opportunity has arisen for a manager to oversee the operating rooms, medical device reprocessing department (MDRD), oral oncology and an inpatient and medical day care unit at Vancouver Centre. It is an exciting time to join BC Cancer as we begin to implement the BC Cancer Plan which has brought significant investment to...

  • Project Coordinator

    4 days ago


    Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...


  • Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: KayaPush is an all-in-one platform that helps businesses grow and scale their companies by...

  • operations manager

    4 weeks ago


    Vancouver, Canada C & R Digital Consulting Full time

    Education: Expérience: EducationBachelor's degreeTasksPlan, organize, direct, control and evaluate daily operationsDirect and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative servicesInterview, hire and provide training for staffPlan, administer and control budgets for client...