Logistics Coordinator

2 weeks ago

Delta, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

Tuesday to Saturday
**SHIFT**: TBD

JOB SUMMARY

The Logistics Coordinator carries out scheduling, dispatching, and coordinating activities of independent delivery teams, ensuring the day is set up for success. Other responsibilities include promoting an exceptional customer service experience while achieving on-time delivery performance.

RESPONSIBILITIES
- Ensuring the timely and efficient movement of units, coordinating shipments, and tracking deliveries.
- Handling, organizing, and storing relevant documentation such as keeping the vendor BOLs, generating inbound and outbound BOLs, get the signed copies from the drivers.
- Implementing and overseeing quality control measures to ensure that units meet specified standards.
- Developing and implementing induction procedures for new logistics team members or employees, ensuring they understand company policies and procedures.
- Addressing and resolving any issues or challenges that arise during the logistics process, including delays, damages, or discrepancies.
- Providing excellent customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients and partners.
- Addressing any logístical challenges that may arise during the induction program promptly and effectively.
- Implementing solutions to improve the efficiency and effectiveness of the logistics process.
- Coordinating and dispatching freight at pre-determined distribution centers.
- Ensuring all inbounds/outbounds are covered by facilitating change requests and ensuring coverage for late or absent floor personnel.
- Assisting carriers with delivery challenges and communicating changes to service requirements
- Monitor daily delivery ‘board’ and follow up on performance results and responsibilities.
- Handle returned products in an efficient and timely manner.
- Trace orders as required and notify appropriate stakeholders.
- Maintain good working relationships with service providers and internal stakeholders by responding to all inquiries and complaints.
- Ensuring all dock audits are completed in a timely manner and make sure that the trailers are locked as per safety SOPs.
- Ensuring that the Induction tracker and EOD is complete, and site roll out forms are filled for all the inbounds/outbounds.

EDUCATION
- Completion of secondary school or college or equivalent business administration experience is preferred.

COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

EXPERIENCE
- Related organizational experience would be an asset.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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