Front Counter Clerk

3 weeks ago

Courtenay, Canada City of Courtenay Full time

**City of Courtenay**:
**Front Counter Clerk**:
The position provides administrative support services to employees at the Royal Canadian Mounted Police (RCMP) Detachment, and the provision of information and services to the general public. This position is responsible to assess and respond to enquiries, complaints, and requests for information and services from the general public. This involves walk-in traffic and managing the non-emergency phone lines to the RCMP detachment, processing criminal record checks and doing fingerprinting.

**MINIMUM REQUIREMENTS** include**:

- 1-year post-secondary Business Administration Certificate or related discipline from a recognized educational institution, OR equivalent combination of education, training and experience.
- Sound (3-4 years) administrative experience.
- Some knowledge of municipal, provincial and federal legislation relating to obtaining pardons for criminal records, and creation, maintenance and disposal of files and records.
- Some knowledge of organizations such as ambulance services, hospitals, tow truck operators, school boards to respond to requests for information, services and complaints.
- Some awareness of Canada Firearms Program, Municipal by-laws, Access to Information and Privacy Act, Criminal Code, Motor Vehicle Act, Pardons Act.
- Sound experience extracting detailed information from individuals, such as witnesses, victims, and complainants in order to respond to requests for service and prepare reports.
- Strong ability to research on-line and internal systems (occasionally during a crisis situation), to prioritize, transfer and relay sensitive or emergency information to police officers, support agencies, the RCMP Communications Centre and where appropriate to the general public.
- Strong ability to use sound judgment and deal tactfully and diplomatically with the public in sensitive and sometimes confrontational situations.
- Strong ability to deal with difficult persons and situations using tact and de-escalation.
- Exceptional interpersonal, communication and conflict resolution skills.
- Strong office computer skills and knowledge of computer software programs and various office equipment.
- Clear and concise written and verbal communication with attention to grammar, syntax, specialized vocabulary and terminology.
- Strong organizational skills.
- Ability to understand technical and legal documents, City bylaws, government statutes and regulations, and explain them to the general public.
- Ability to interact with the public, community groups, contractors, in a courteous and respectful manner.
- Ability to work well as a member of a team and independently.
- Ability to prioritize tasks, work within deadlines and handle a high volume, high tempo workload.
- **Maintain an Enhanced Reliability Clearance**.

This is a full-time permanent position, available soon. The 2023 hourly wage rate for this position is $33.27. Hours of work are generally 8:30 a.m. - 4:30 p.m., Monday to Friday.

**Date Posted: August 4, 2023**
**Competition #23063**

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 3 years to less than 5 years

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