Receptionist (Full-time)

6 months ago

Keswick, Canada Glenwoods Rehab & Physiotherapy Clinic Full time

**Medical office administrator / Receptionist required for busy multidisciplinary Rehab centre**

We are currently seeking a highly motivated and personable Receptionist with exceptional communication skills to join our team at a well-established multi-disciplinary rehabilitation clinic, in operation for over 12 years.

Preferred qualifications include prior experience in a Rehab Clinic (Chiropractic, Physiotherapy, etc.), familiarity with Universal Software, or experience in submitting claims to extended health care providers through portals such as Telus, BlueCross, or Sunlife Provider Connect. Knowledge of MVA (Motor Vehicle Accident) and WSIB (Workplace Safety and Insurance Board) processes is advantageous.

Fluency in English is essential.

Major duties will include:

- Managing referrals and appointment scheduling
- Manage and reconcile billing
- Reception duties when required
- Managing inventory of sale items, medical supplies, office supplies
- Assisting all practitioners and other staff members as required
- Managing clinical flow while maintaining organization
- Exceptional presentation and organization
- Key Responsibilities:

- Efficiently manage reception and administrative responsibilities, encompassing:

- Handling inquiries from patients and healthcare professionals via a multi-line phone system
- Utilizing Universal software for appointment scheduling (prior experience is not mandatory)
- Generating invoices, processing payments, and conducting point-of-sale transactions
- Ensuring accurate end-of-day payment reconciliation
- Proficiently processing Extended Health Insurance claims
- Assisting with patients' medical histories and guiding them to clinical rooms
- Upholding a professional ambiance at the front desk and effectively managing office operations with precision

Essential Competencies:

- Proficiency in computer usage
- Strong critical thinking skills
- Effective problem-solving and decision-making abilities
- Versatility in working independently and collaboratively within a team
- Exceptional oral and written communication capabilities
- Impeccable organizational skills with acute attention to detail
- Expertise in appointment scheduling
- Competence in creating and maintaining client and office records
- Proficiency in performing general clerical duties

Required Experience:

- Minimum 1 year of administration experience in a rehab clinic

Pay: $18.00-$25.00 per hour

Work Location: In person

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