Infra Support

3 weeks ago

Halifax, Canada AXIS Insurance Full time

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

Role and Responsibilities
- Build and maintain productive relationships within AXIS, the Infrastructure Technology Outsourcing (ITO) supplier, and other suppliers to enable the objectives of their towers to be fully realized.
- Support the achievement of service levels and metrics-based performance in collaboration with the Outsourcing Suppliers
- Tracking, and oversight of day-to-day operations
- Promptly respond and resolve inquiries and escalations. Ensure systemic issues are identified and remedial actions are taken to prevent future occurrences.
- Ensures adherence to enterprise IT policies and procedures
- Escalations related to incident management and service requests
- Adherence to AXIS policies, procedures, and technical standards
- Provide support for IT and Business project activities
- Performs other duties as assigned
- Works under supervision with independent judgement including escalations when necessary.
- Work outside of regular hours may be required

Technology Specific Job Responsibilities:

- Working knowledge skills in Active Directory, and Azure
- Strong knowledge of Excel
- Working knowledge
- AD / Azure L1 troubleshooting
- Powershell scripting
- User / Group administration
- AD Connect
- DNS
- Understanding of
- GPOs
- Share and corporate drive structure and permissions
- Troubleshooting skills in Azure, AD and SSO
- Azure Roles and conditional policies
- Working knowledge of MFA knowledge, a plus
- Develop and maintain comprehensive documentation

Qualifications and Education Requirements
- Bachelor’s degree in Computer Science, Business, IT or related field or equivalent experience
- MCSE or MCITP a plus
- 1 - 2 years’ experience in M365 and components, Active Directory and Azure
- A working knowledge of ITIL
- 1 or more relevant certifications
- At least 1 - 2 years or more experience working in an enterprise environment

Desired Skills
- Understanding of Powershell
- Excellent oral and written communications
- Excellent customer service skills
- Manage multiple and competing priorities
- Identify problems, evaluate alternatives, negotiate, and drive solution implementation
- Work collaboratively and cooperatively with diverse geographical and cultural groups
- Establish effective working relationships with staff at all levels, providers, and stakeholders
- Make timely and effective decisions regarding support operations
- Interpret data and develop effective operating procedures
- Organize and present information effectively
- Be proactive and take initiative and follow through
- Define problems, collect data, establish facts, and draw valid conclusions
- Should be aware of Best Practices for Active Directory, Azure

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