Member Service Representative

1 month ago

Nanaimo, Canada Anytime Fitness Brooks Landing Full time

**Join Our Dynamic Team Passion, Performance, and Perks Await**

Are you ready to embark on a rewarding journey in a health club environment?

Anytime Fitness Squamish is on the lookout for a vibrant team members with a friendly personality and a genuine passion for helping others. If you thrive in a multi-disciplinary role, where every day brings new challenges and opportunities—from sales and marketing to customer service and administration—then this position is perfect for you

**What We're Looking For**:

- Incredibly friendly and personable individuals
- Fitness enthusiasts with a genuine passion
- Honest, punctual, and reliable team players
- Creative and self-motivated go-getters
- Responsibilities Include:

- Driving membership sales
- Providing exceptional customer service
- Conducting engaging gym tours
- Maintaining a clean and organized gym environment

**Qualifications**:

- Experience in the fitness industry is a plus, but a successful track record in sales and marketing is highly valued and as asset.
- If you're enthusiastic about a healthy lifestyle and love helping others share that enthusiasm, this is the job for you
- Experience in sales for at least (1) one year is desirable, and a one (1) year background in customer service is also preferred.

**Duties and Responsibilities**:

- Mandatory participation in team-building activities, including workshops, training sessions, and staff meetings.
- Conducting regular audits to ensure adherence to club policies.
- Maintaining the overall cleanliness of the facility, covering offices, storage areas, gym floors, washrooms, and more.
- Active engagement on our Social Media Platforms, involving the creation of posts, video reels, stories, and other content.
- Providing assistance to prospects, leads, and existing members in the membership sales process, including sign-ups and renewals.
- Assisting existing members with inquiries related to membership, exercises, equipment usage, and facilitating connections with personal trainers.
- Welcoming members into the gym, offering information in person and over the phone, and conducting gym tours to assist members, prospects, and leads.
- Additionally, you may be required to fulfill other duties as directed by management.

**Compensation**:

- Starting hourly rate of $17.40 CAD
- Overtime pay upon manager approval
- Bi-monthly payday via direct deposit
- Semi-annual increase

**Job Type**: Part Time, Full Time, Permanent

**Benefits**:

- Monthly team bonus
- Paid statutory holidays
- Sick Leave & Vacation Leave
- Extended health benefits program
- Free access to all our gyms 24/7

We offer a competitive compensation plan that recognizes dedication and a positive mindset. With the continuous expansion of our business and the addition of new locations, numerous opportunities for professional growth are available within our organization.

**Join Our Team and Enjoy**:

- Casual Dress: Comfortable and relaxed uniforms.
- Generous Company Events: Fun and engaging gatherings.
- Extended Health Care: Comprehensive benefits for your well-being.
- Gym Access: Stay active with 24/7 gym convenience.
- Store Discount: Exclusive discounts on everyday essentials.
- Vision Care: Support for optimal eye health.
- Wellness Program: Resources and initiatives for a healthier life.
- Fun and exciting team activities

**Work Location**:
Join our dynamic team where passion, hard work, and a competitive spirit drive us to make a real impact in the lives of our members every day. Our work is not only fulfilling, but we also believe in generously rewarding exceptional performance

**Job Types**: Full-time, Permanent

Pay: $17.40 per hour

Expected hours: 25 per week

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- No weekends

Ability to commute/relocate:

- Nanaimo, BC V9S 5W3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Nanaimo, BC V9S 5W3 (required)

Work Location: In person

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