Weekend Supervisor

7 months ago

Winnipeg, Canada Bison Transport Full time

**Specific Responsibilities include**:

- Identifying and resolving all non-routine and time-sensitive issues that occur during weekend hours.
- Prioritizing each situation (emergency, non-routine, routine) and respond accordingly. The response may require immediate action and involvement of other parties. Thorough follow up including actions to avoid repeat occurrences as required.
- Delegating tasks and issues to other members of your team. This will include but is not limited to:

- Adequate resources on a consistent basis to improve efficiency while maintaining strong customer service.
- Resolving and/or escalating any temperature related issues (Reefer and Heater).
- Resolving and/or escalating any Expedited issues.
- Ensuring day to day management of the Customer Service, Dispatch and Planning business processes and improvement programs are being followed.
- Ensuring team members are handling calls, messages and chats in a timely and effective manner.
- Handling calls, messages and chats as the situation requires.
- Monitoring and affecting tractor utilization.
- Ensuring yard checks are completed, audited, and scanned into the system.
- Monitoring the LRW communication tab
- The WS will be responsible for the overall Operations performance over the weekend including projects to improve the weekend performance for our drivers, customers, and office staff.
- 2-3 years of leadership experience required.
- Transportation and logistics experience are considered to be an asset.
- Excellent organizational and communication skills.
- Excellent leadership skills and conflict resolution skills.
- Business minded, solution and service focused.
- Demonstrated attention to detail, problem-solving and critical thinking skills.
- Ability to manage in a multi-task environment and thrive in a fast-paced business.
- Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.
- Knowledge of the geography of North America.
- Knowledge of the Trucking Rules and Regulations, Service Capabilities and Standards, Freight Lanes and Rates.

**Shift available: 4x10 hour shifts, Friday to Monday.**

**Why Bison**:

- Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
- Dispersed work environments that promote a healthy work-life balance
- Meaningful and impactful work and projects with an essential service provider
- Join our engaging Wellness Program & extracurricular sports teams

**About Bison**:

- Celebrating over 50 years in Business
- Active in giving back through Corporate Social Responsibility and Charitable Giving
- Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

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