Supervisor, Meals On Wheels

6 months ago

Scarborough, Canada TransCare Community Support Services Full time

**TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance due to illness, convalescence, disability, or functional limitations related to aging. We offer a continuum of services to facilitate independent living, comfortably and safely in the clients’ homes, and in the community.**

**Position Overview**:
To supervise meal delivery program for efficient capacity utilization, quality improvement and client satisfaction. Additionally supervise the agency program for volunteers.

**Primary Duties & Responsibilities**:

- Meals on Wheels
- Provide overall operational oversight into the day to day planning and logistics of hot and frozen meal program to eligible clients;
- Maintain visibility and working partnerships with Meal sites;
- Engage in networking opportunities for program best practices;
- Follow up of client complaints and investigate and liaise with originating meal sites;
- Work with Program Manager on emergency preparedness and protocols in case of planned or unplanned disruption to the program;
- Conduct emergency visits to clients or respond to emergencies during meal delivery;
- Implement, monitor and evaluate incidents and near-miss events;
- Regularly review eligibility of clients in the program and know when to refer cases to appropriate programs and services (internally or externally);
- Regularly document updates and progress notes in CIMS (file management);
- Program promotion events throughout the community;
- Submit regular written and statistical reports to Manager and/or CEO.
- Volunteer Management
- Work with the Volunteer Coordinator to identify gaps and needs for recruitment and ongoing training of volunteer pool across programs;
- Engage in volunteer recruitment events and training opportunities;
- Motivate volunteers by reinforcing value of service to the community;
- Participate in recognition events and arrange for agency appreciation and recognition of volunteers of the organization;
- Supervise employees
- Be a team leader;
- Work with the Manager to recruit, interview and make hiring recommendations;
- Provide orientation, coaching, and ongoing training as necessary;
- Foster an environment of an engaged team;
- Address performance issues and discipline; and conduct annual performance appraisals;
- Provide early and safe return to work case management from the time of incident; through to case completion;
- Follow up on team feedback for process improvements;
- Monitor operational revenue and expenses
- Track and evaluate ongoing expenses and opportunities for savings.
- Prepare and/or verify department payroll and client billing.
- Follow-up on outstanding client balances.
- Provide accurate, timely completion of all department, agency, partner and regulatory reporting.
- Ensure adherence to all regulatory requirements and agency policies and procedures.
- Work collaboratively with team members and other agency departments in the delivery of integrated, client-focused care; achievement of operational objectives; evaluation of service delivery and quality improvement.
- Act as back-up to volunteer coordinator and other team members as designated.

**Job Specifications**:

- Minimum College level Diploma in Health services or related client service field of study.
- Supervisory experience or demonstrated team leadership and back-up functions (3+ years).
- Strong client-service orientation and effective issue resolution with positive results.
- Maintain and demonstrate a spirit of teamwork.
- Well-developed and consistent interpersonal, listening and communication (verbal/written) skills.
- Strong planning, organizing, problem-solving, analytical and quality improvement skills.
- Strong MS Office skills, including Excel. Knowledge of CIMS an asset.
- Ability to speak a second language (Cantonese and/or Mandarin preferred).
- Valid driver’s license and vehicle required.
- Ability to manage stress and have strong problem solving and time management skills.
- Demonstrated dependability and reliability.
- Able to adapt to various environments, and work in individual and/or team settings.
- Strong communication skills.

**Work Conditions and Physical Capabilities**:

- Able to drive a car on a daily basis.
- General office environment.
- Significant amount of computer and telephone use.
- Can lift &/or carry 6-13.5 kg (15-30 lbs).

**Job Application Instructions**:
TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.

A detailed job description will be provided on the day of the interview.

**Disclaimer**:

- The information in this description has been designed to indicate the general nature and level of work performed by employees in t

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