Spa Concierge

Inn on the Twenty is currently seeking a casual Spa Concierge to join our growing team

This is a great opportunity for those looking to gain experience in a spa setting on a casual basis

**What You'll be doing**:

- Welcomes spa Guests.
- Assists clients to check in and out of the spa for appointments, fitness and classes.
- Responds to telephone inquiries
- Suggesting additional products and services.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Fulfills requests for amenities within the Spa and facilities requests for services within the hotel, town and elsewhere.
- Performs the cash reconciliation procedure daily and tracks the cash flow on the squirrel system.
- Responds to Guest concerns and inquiries as required.
- Offers to book future appointments at the end of the Guest’s visit.
- Perform sales functions to promote the spa facility and products.
- Monitors the distribution of robes, towels, slippers and locks to each Guest.
- Circulates throughout the spa on a regular basis to offer water, fresh towel or any other need a guest may have.
- Ensures that all area around the pool and the spa are kept tidy and appealing to the hotel and the spa guests.
- All other duties as assigned.

**What you'll bring to the team**:

- Previous customer service experience
- Ability to multitask
- Reliable transportation
- Ability to work days, evenings and weekends on an as needed basis.

**What's in it for you**:

- Profit Sharing
- Discounts on hotel stays, restaurant visits, Spa Services & Treatments
- Free Meals while on shift
- Career advancement opportunities
- Tenured team to support your learning and development
- Company social events

Accessibility Accommodations can be provided throughout the recruitment process upon request.

**Job Types**: Permanent, Casual

**Salary**: $16.55-$17.42 per hour

**Benefits**:

- Company events
- Discounted or free food
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Grimsby, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person