Account Receivable Portfolio Specialist

2 weeks ago

Canada Dayforce Full time

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.

**Location**: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada or United States.
About the opportunity
The Accounts Receivable Specialist is responsible for managing all activity related to the collection of open AR for an established portfolio of customers. Activities include dispute resolution, collaboration with cross functional teams, a working knowledge of billing, legal, and other operational processes.
What you’ll get to do
- Display proactive, collaborative, professional, and customer-focused account management to reduce DSO by collecting on open receivables and improving cash flow, customer satisfaction and retention.
- Uses research, account analysis, and negotiation to resolve customer invoice disputes.
- Exercises prudent decision making including the approval and execution of any account-related concessions and credits.
- Facilitates meetings with internal/external customers and stakeholder to resolve account inquiries and disputes.
- Utilize NetSuite, Power BI, Excel, Salesforce, and other required tools as needed to assist with day-to-day AR functioning.
- Work collaboratively with cross-functional groups to address any data inaccuracies within the system or customer’s account and to resolve up/down-stream issues or gaps which delay the collection of open AR.
- Reduce on-account cash transactions or payment inaccuracies through client outreach.
- Maintain a working knowledge of services offerings, rates, contracting terms, billing requirements, etc. to aid in day-to-day functioning.
- Attention to detail in record keeping and data entry.

Skills and experience we value
- 2-4 years of customer service experience
- BA in Finance, Accounting, Business Administration, or equivalent work experience
- Must have strong planning, organizational, and multi-tasking skills with the ability to be flexible and work well under pressure.
- Thrive in an environment where you need to be self-motivated.
- Comprehensive working knowledge of Windows PC hardware and software
- Intermediate level/knowledge of Microsoft Outlook, Word, Excel, ERP and CRM tools
- Ability to work cross-functionally within a large organization.
- Comfortable communicating (verbal and written) with persons at all levels within an organization.
- Experience in Accounts Receivable, Billing, Customer Services, or other high-volume environments. Strong analytical and problem-solving skills.

LI-Remote

What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges

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