Customer Service Associate

6 months ago


Toronto, Canada Toyota Full time

Job Description

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario.

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.

TFS currently has an exciting 12-month temporary assignment opportunity as a Customer Service Associate, reporting to the Supervisor of Customer Service. This role will reside in our Markham Head Office.

The role is hybrid and will require in-office work at least two days a week.

What You’ll Be Doing:

- Handle escalated in-bound calls and customer inquires in a timely manner
- Professionally responding to customer requests by phone, mail or via our customer portal
- Processing back-end customer transactions including data entry and case notes
- Supporting other departments based on fluctuating business needs

What You Will Bring:

- Excellent communication, active listening, and decision-making skills
- Customer orientation with a passion for Customer Excellence
- Strong organization skills with the ability to handle multiple priorities and manage time effectively.
- Self-starter with the ability to work independently.
- Flexibility with schedule
- Bilingual Preferred
- written and oral fluency in English and French
- Prior inbound customer service experience (an asset but not required)
- Minimum High School Diploma or equivalent work experience



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