Building Attendant

6 months ago

Ottawa, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today**

**Position Summary**:
Reports to the Building Operator/Service Manager, the Building Attendant is key to achieving the goal of creating exceptional service and best-in-class resident experience through timely and efficient maintenance in the parking, exterior, and amenity areas of the property. This role requires regularly scheduled on-call responsibilities after business hours which will include and not limited to Statutory holidays.

**Responsibilities**:

- Operations:_
- Interact with residents in a customer-service oriented manner
- Responsible for cleaning duties, including litter pick-up, sweeping, shoveling, pressure washing, or as assigned by the Building Operator/Service Manager;
- Pool / hot tub / sauna daily maintenance
- Push out waste / recycle / and organics bins for service as scheduled
- Garbage pickup in parkade and exterior street levels, daily
- Cleaning of amenity barbeques, daily
- Indoor and outdoor potted plant maintenance, including watering
- Outdoor shrub and seasonal plantings maintenance
- Monitor and adjust irrigation systems for optimal efficiency
- Green roof maintenance; weekly roof checks, ensuring all garbage and debris is removed, items are secure, and no immediate falling or trip hazards are present
- Monitor parking, work with the Resident Experience Manager to enforce Rules and Regulations
- Handle and store hazardous materials appropriately, ensuring all SDS are kept readily available and up to date
- Accompany vendors and contractors while work is being completed, if required
- Assist with completing work orders and turnover maintenance
- Daily vacant suite checks, ensuring no leaks, extreme temperature fluctuations, or security breaches are present
- Practice occupational health and safety standards; Ensure all mechanical areas are clean, swept, mopped, and safe for all occupants
- Ensure all tools and cleaning equipment is maintained and serviced regularly
- Ensure all mechanical areas are clean, swept, mopped, and safe for all occupants
- Weekly elevator testing, including cab levelling, testing the emergency alarm button, and testing the callout button
- Manage hazardous materials and promptly respond to environmental hazards
- Uphold and report breaches of the rules and regulations of the property
- Other related duties as required. May require heavy lifting
- Assist with receiving deliveries, and assembling items (ex. shelving), as required
- Customer Service:_
- Maintain excellent resident relations by employing customer service-based approaches, address and document resident concerns and complaints and any emergencies in the building
- Practice excellent resident relations through working collaboratively with other team members to ensure resident requests and concerns are dealt with in a timely and professional manner
- Further support efforts to ensure excellent resident satisfaction and service delivery and exceeding resident expectations through prompt service and ongoing communication with site team
- Participate in resident and staff community support events, as appropriate
- Administration and Reporting:_
- Complete all work order documentation through Yardi, accurately, and in a timely manner
- Responsible for daily entries in the snow removal log, seasonally
- Maintain up-to date Safety Data Sheets for maintenance products and adherence to the OHSA rules and regulations
- Keep current all maintenance records, files and documentation in accordance with established procedures
- Complete all mandatory training sessions in a timely manner.
- Complete goal setting initiative in Dayforce and review/assess status of goals throughout the year with leader

**Qualifications**:

- High school diploma supplemented with OHSA, WHMIS and First Aid
- Knowledge of basic building systems and general maintenance and customer service training required
- Minimum 1 years’ experience in basic property maintenance
- Experience in the property management or hospitality industry preferred
- Able to communicate effectively and professionally and able to develop and sustain cooperative working relationships with team members and residents; ability to exercise confidentiality. Fluent in English - oral and written
- Ability to allocate one’s time effectively, work under pressure; ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes; results oriented
- Must be fully mobile and able to lift at least 50 lbs; tasks may include repetitive movement
- Must be able to supply own personal hand tools as required
- Computer Skills - Skill in working with apps on hand-held devices
- Police Clearance - A criminal verification check is required for employment

**Availability**:
Flexibility to work

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