Program Manager

3 weeks ago

Toronto, Canada Acerta Analytics Solutions Inc Full time

**Help us transform precision manufacturing**

Acerta is on a mission to understand the digital thread of data for every vehicle. Our customers are global automakers and suppliers who make complex parts that power all kinds of vehicles.

We're currently focused on helping manufacturers make better parts more efficiently using machine learning and artificial intelligence (ML/AI). We've built a predictive quality analytics solution called LinePulse to help them make better day-to-day decisions. LinePulse arms them with actionable insights so they can proactively address quality issues before they impact production. Sometimes, our customers want help with problems in the vehicle instead of quality issues in their manufacturing plants. That's OK, too because we also use ML/AI to create unique solutions for specific on-road challenges.

If you're ready to make a huge difference in the automotive and off-highway industries, come join our team.

**This Role is Remote Friendly with Occasional Travel to Office/Clients**

**About your duties**
- Manage key account deployments, with support from a cross-functional team
- Responsible for the entire life cycle of the program from pre-sales proposal, onboarding, model development, and deployment roll-out, to continuous improvement and expansion.
- Manage (determine) feasibility assessment for new prospective customers and instrumental in positioning Acerta’s platform to provide value
- Key decision maker required to facilitate technical discussion and formulate open issues to drive successful implementation.
- Support the sales team with customer discovery for proposal preparation, requiring in-depth knowledge of both Acerta’s product offering and client industry.
- Manage customer relationships - build rapport with customer stakeholders, lead customer correspondence and deliverable presentations, etc.
- Follow operational processes, resolve problems, and identify work process improvements.

**About your qualifications**:

- At least 2-3 years of experience as a Program Manager or Project Manager, with a track record of successful programs/projects
- At least 2-3 years of experience as a Production Engineer or similar (Experience working in a automotive high volume production setting is preferred)
- Undergraduate degree in Applied Sciences, Engineering, or Software Engineering
- Experience working with customers - responsibilities for customer deliverables, external communication, or similar.
- Familiar with working in a fast paced and dynamic environment.
- Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
- Independent and takes initiative, able to work well under pressure and with little supervision.

**About You**:

- You enjoy project management - you like working with a cross-functional team, meticulously planning, and being the voice of the customer.
- You have a strong sense of ownership - you look for new and effective ways to approach projects, continuously explore opportunities to add value, and take responsibility for decisions on driving the team.
- You are action orientated - you plan with the end in mind and follow up on feedback to ensure positive outcomes.
- You are an avid learner with a thirst for knowledge - you take the initiative to look for opportunities to improve your skills and capabilities.
- You value attention to detail, documentation, and clear process
- You have strong interpersonal skills, able to build rapport with both internal and external stakeholders.
- You demonstrate a good level of autonomy and professionalism with strong decision-making ability and risk management.

**We're committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life. Come join us.

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