Billings Specialist

3 weeks ago

Toronto, Canada Perpetua Full time

Perpetua provides growth optimization and reporting technology for the world’s smartest eCommerce businesses. Through the platform, brands and sellers create goals based on strategy and rely on Perpetua’s best-in-class, always-on optimization to execute tactically. Perpetua’s intelligent reporting tools will also surface the most important metrics you need in order to easily quantify and examine the investment of your advertising dollars into your business. Integrations with Amazon, Instacart, Walmart and more ensure brands achieve full-funnel engagement and maximum visibility.

We are seeking a highly motivated, detail oriented, customer service focused Billings Specialist to work in our dynamic fast-paced environment. In this role, you will provide administrative support to the finance and sales teams, ensuring efficient processing of orders and accurate invoicing.

**What You'll Do**:

- Check billing details are accurate for all clients and ensure all customers are invoiced correctly and in a timely mannerProcess cancellations, refunds and adjustments requested by customers and internal stakeholders
- Take ownership and oversee the accurate workflow of our billing processes, working with multiple tools and systems
- Have a thorough understanding of all sales support systems used, including Stripe, Chargebee and Salesforce
- Responsible for internal and external queries on invoices, ensuring a respectful and open communication with all stakeholders
- Create and check excel reports to ensure accurate internal financial reporting of revenue
- Liaise with credit control and manage all issues raised from various Slack channels such as invoice queries, accounts on stop, and re-invoicing when required
- Be a proactive member of the team, including providing coverage and support for our Finance team
- Support future system changes/implementation
- Involvement in Special Projects and additional tasks as needed

**Who You Are**:

- Proven experience in a billings function role; experience in a fast-paced and innovative company, in a busy office environment
- Strong organizational, multitasking, problem solving, and stakeholder management skills
- Good analytical skills and a hands-on mentality to ensure accurate and reliable results
- Curiosity to investigate anomalies and tenacity to solve problems

**Working at Perpetua**:

- Perpetua is operating in an incredible market with nearly unlimited growth potential. Our team in Toronto has grown from 40 to over 200 in the last year. We have recently opened offices in London, Berlin, Sao Paulo, Tokyo and Shanghai.
- Benefits and Health Spending Account on day one
- Flexible time off policy
- Generous parental leave program
- Flexible work arrangements - remote, hybrid or in office
- Here at Perpetua one of our values is “have presence”, we encourage team members to work in person 1-2 times per week
- When in the office: daily catered lunches from Toronto’s best restaurants, unlimited snacks and drinks, Perpetua Library
- Learn more about us here: Life at Perpetua

**The Interview Process**:

- Every role starts the same, an introductory call with someone from Perpetua. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

**Accommodation at Perpetua**

At Perpetua, we are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.
- Please note, Perpetua does not accept unsolicited resumes._

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