Technical Lead

4 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Salary**:$3,091.70 - $3,631.17 Bi-Weekly / $80,384.20 - $94,410.42 Annually (PR 17)

**Type**: Permanent

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Halifax

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

**ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)**:
Welcome to the Department of Cyber Security and Digital Solutions (CSDS), where we strive to be the guiding force behind digital transformation within the Government of Nova Scotia.

Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

We are active partners in the government's path towards modernization and efficiency. We collaborate with various departments and stakeholders, guiding them through the complexities of digital transformation and everyday IT needs. Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

At CSDS, every role—be it in groundbreaking innovation or foundational IT support—contributes to the vital digital ecosystem of the Nova Scotia government. Whether you're interacting with citizens through digital platforms or supporting internal operations, your work here is part of a larger mission that touches every aspect of government and citizen interaction.

**Join us at CSDS as we shape the future of digital services in Nova Scotia,**
**and make a real difference to Nova Scotians**

**About the Role**:
The Digital Platforms team is seeking an experienced Support & Sustainment Technical Lead to play a pivotal role in the operational excellence and continuous enhancement of the Digital Case Management System (DCMS). As part of a multi-disciplinary team dedicated to providing modern digital services to Nova Scotians, this position involves close collaboration with the DCMS Product Manager, Product Owner, and other key stakeholders.

The Technical Lead will not only ensure the smooth running and maintenance of the DCMS platform but also spearhead the design of operational processes, troubleshoot complex issues, and lead the development team towards best practices and architectural excellence.

**Key Responsibilities**:

- Provide Tier 2 support alongside the Platform Support Analyst for DCMS implementations, ensuring timely issue resolution.
- Lead the design of operational processes and support frameworks for the DCMS platform.
- Troubleshoot and resolve complex incidents/problems, coordinating with vendors, partners, and developers.
- Write clean, maintainable code for technical solutions and review developer work to meet provincial design standards.
- Offer technical leadership and guidance, fostering best practices and innovative problem-solving.
- Collaborate with the Product Team to align user needs with platform features and enhancements.
- Create and maintain technical documentation, test scripts, and conduct quality assurance testing.
- Employ Agile methodologies for product delivery, including sprint management and backlog prioritization in JIRA.
- Assist with product release cycles, acceptance testing, and internal client training.
- Foster a culture of humility, learning, collaboration, and ownership within the team.

**Qualifications and Experience**:

- Bachelor’s degree in Information Technology or Computer Science, or an equivalent combination of education and experience, with at least 5 years of related experience.
- Proficiency in SQL, JSON, OpenShift, GitHub, API, and REST architecture.
- Strong background in Agile development and project management methodologies.
- Effective in multi-disciplinary team environments.
- Excellent organizational skills, capable of prioritizing complex tasks under tight deadlines.
- Proven track record in using performance metrics to drive service improvements.
- Leadership in continuous service improvement initiatives.
- Exceptional problem-solving and research skills.
- Experienced in mentoring and coaching.

**Assets**:
The following will be considered as an asset:

- Experience with project and issue tracking software, such as JIRA or Assyst.
- Knowledge of the Province's IT and Security policies and procedures, ensuring compliance and secure digital service delivery.

**We recognize that everyone brings different skills and experiences to the table.**

**We value diversity of thought and believe that the best teams are those that bring together people with a range of experiences and perspectives.**

**Benefits**:
At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

- **Work-Life Balance**: Maintain a healthy work-life balance with a 35-hour work week.
- **Secure Your Future**:Take advantage of our defined benefits pension plan for a stable re

  • Technical Test Lead

    1 month ago

    Halifax, Canada CGI Full time

    CGI is offering an exciting opportunity as a Technical Test Lead in a digital environment. As a member of CGI’s national practice providing retail banking solutions and services to credit unions, you will be joining an experienced and dynamic team of global IT professionals serving our clients across Canada and the world. **Key Responsibilities**: -...

  • Appian Technical Lead

    1 week ago

    Halifax, Nova Scotia, Canada Cognizant Technology Solutions Full time

    Appian Technical LeadAt Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.Role OverviewDesign...

  • Technical Team Lead

    1 month ago

    Halifax, Canada PAL Full time

    **CarteNav Solutions**, a PAL company, is an international leader in situational awareness solutions for the maritime, land and air environments. The company has established a reputation for providing high-value solutions that can be deployed on a wide variety of platforms for multiple mission types for government, military, and commercial customers. With a...

  • Technical Implementations Lead, Intermediate

    2 months ago

    Halifax, Canada Smile DH Full time

    This is a remote position and can be located anywhere in Canada. AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE. Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation...

  • Azure Technical Lead

    1 week ago

    Halifax, Canada Cognizant Technology Solutions Full time

    **We are Cognizant Artificial Intelligence** Digital technologies, including analytics and AI, give companies a once-in-a-generation opportunity to perform orders of magnitude better than ever before. However, clients need new business models built from analyzing customers and business operations at every angle to really understand them. **You must be...

  • Technical Implementations Lead, Associate

    1 month ago

    Halifax, Canada Smile DH Full time

    This is a remote position and can be located anywhere in Canada. AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE. Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation...

  • Field Service Representative

    1 week ago

    Halifax, Nova Scotia, Canada PAL Technical Services Full time

    PAL Technical Services is a leader in international aerospace and defense design, development and operation of airborne surveillance aircraft, line maintenance, heavy maintenance checks and modifications. We provide a wide range of aviation and related services to domestic and international markets. PAL Technical Services is currently seeking a Field...

  • Field Service Representative

    1 week ago

    Halifax, Canada PAL Technical Services Full time

    PAL Technical Services is a leader in international aerospace and defense design, development and operation of airborne surveillance aircraft, line maintenance, heavy maintenance checks and modifications. We provide a wide range of aviation and related services to domestic and international markets. PAL Technical Services is currently seeking a Field...

  • Technical Sales Representative

    2 weeks ago

    halifax, Canada Summit Search Group Full time

    Technical Sales Representative Our client is a leading distributor of innovative products looking for an experienced sales representative to join their team in Halifax. If you are experienced in technical sales or B2B and looking for an exciting new challenge this may be the position for you! An i

  • Technical Operations Manager

    4 weeks ago

    Halifax, Canada Armour Group Full time

    The Armour Group Limited is one of the leading construction and development companies in Atlantic Canada. With its dedicated team of professionals, The Armour Group continues a proud history of creating a sense of place in Nova Scotia - carefully designing, developing, constructing and operating some of our region’s most iconic buildings. With more than 45...

  • Technical Analyst

    5 days ago

    Halifax, Canada JDI IT Full time

    **Technical Analyst, Halifax Shipyard** **Location**: Halifax, Nova Scotia **The Opportunity**: We are looking for a **Technical Analyst** to join our team in Halifax, Nova Scotia. As the most modern shipyard in North America, Irving Shipyard is defined by its pace and appetite for change. If you’re a natural leader and motivated by a fast-moving...

  • Technical Supervisor

    1 month ago

    Halifax, Canada Encore Global Full time

    **Position Overview**: The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and...

  • Lead 3D Animator

    1 month ago

    Halifax, Canada HB Studios Full time

    HB Studios is a driving force in the creation of sports video games and the studio behind PGA TOUR 2K Golf - presently working on Console and PC. We have an opportunity for a **Lead 3D Animator** to join our team of developers, creators, and fans, who are passionate about the art and process involved in video game development. As a Lead 3D Animator, you...

  • Technical Customer Success Manager

    4 weeks ago

    Halifax, Canada Neil Corporate Services (NCS) Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...

  • Technical Customer Success Manager

    4 weeks ago

    Halifax, Canada Neil Corporate Services (NCS) Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...

  • Technical Customer Success Manager

    4 weeks ago

    Halifax, Canada Neil Corporate Services (NCS) Full time

    As the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...

  • Lead, IT Operations

    2 weeks ago

    Halifax, Canada Introhive Full time

    **About Introhive** **Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management.** **Founded in 2012, Introhive is the fastest-growing B2B sales intelligence and...

  • Salesforce Technical Analyst

    1 month ago

    Halifax, Canada CGI Full time

    CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding culture that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career! Our benefits include a share purchase program, profit sharing, wellness credits, training and...

  • Technical Training Officer

    1 month ago

    Halifax, Canada IMP Group Full time

    **Technical Training Officer**: **Requisition ID**:946** **Why Choose IMP Aerospace & Defence**: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a...

  • Technical Lead

    1 month ago

    Halifax, Canada CGI Full time

    Work closely with Enterprise Architects, Security and IAM Architects, Business Analysts, Business Technology Managers, Project Managers, production support teams, quality assurance teams and infrastructure teams to architect and design solutions that meet enterprise level security standards. - Oversee day to day development activities of delivery teams and...