Truck Shop Supervisor
4 weeks ago
**Truck shop supervisor**
Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.
We are looking for a talented Truck shop supervisor to join our team specializing
- Supervises employees who install, service, and repair equipment and machinery.
- Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
- Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations
- Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
- Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.
**Qualifications**
**Skills**
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Ensures accountability - Holding self and others accountable to meet commitments.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
**Education, Licenses, Certifications**
Demonstrated role competence is required. College, university, or equivalent Bachelor's degree in relevant discipline is preferred
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience**
Intermediate level of relevant work experience in a technical field, including tea
-
Maintenance Shop Supervisor
1 week ago
Mississauga, Canada Penske Truck Leasing and Logistics Full timeMaintenance Shop Supervisor (**Job Number**: 2311002 ) **Position Summary**: As a Penske Maintenance Supervisor you will use your excellent communication, organization, and multitasking skills to engage your diesel technicians, maintain good morale among your team, and keep your customers happy. Regular duties include coordinating, scheduling and auditing...
-
Shop Supervisor
4 days ago
Mississauga, Canada GIGG EXPRESS INC Full timeGIGG Express Inc. is looking to hire a team-oriented Shop Supervisor to join our Shop Department. In this role, the Shop Supervisor oversees shop functions, assets, supervises work activities, equipment preventative maintenance and equipment repairs, ensuring compliance with company and regulatory requirements. **Shift: Evening, 5pm start, (6 days, Monday...
-
Shop Supervisor
2 weeks ago
Mississauga, Canada GIGG EXPRESS INC Full timeGIGG Express Inc. is looking to hire a team-oriented Shop Supervisor to join our Shop Department. In this role, the Shop Supervisor oversees shop functions, assets, supervises work activities, equipment preventative maintenance and equipment repairs, ensuring compliance with company and regulatory requirements. **Shift: Evening, 5pm start, (6 days, Monday...
-
Shop Supervisor
3 days ago
Mississauga, Canada GIGG EXPRESS INC Full timeGIGG Express Inc. is looking to hire a team-oriented Shop Supervisor to join our Shop Department. In this role, the Shop Supervisor oversees shop functions, assets, supervises work activities, equipment preventative maintenance and equipment repairs, ensuring compliance with company and regulatory requirements. **Shift: Evening, 5pm start, (6 days, Monday...
-
Shop Helper
1 day ago
Mississauga, Canada Premier Truck Group Full time**Winners Work Here!** Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward. **Who is Premier Truck Group?** **Premier Truck Group **is headquartered in Dallas, Texas, with over 40 locations...
-
Shop/warehouse Assistant
2 months ago
Mississauga, Canada Tri-Phase Group Full timeTri-Phase Group is an environmental and construction company that has been providing a specialized set of services for over 25 years! We provide demolition, construction, drilling and abatement services. We are looking for warehouse/shop assistant. The job responsibilities include but are not limited to: - assisting the shop supervisor with tasks around...
-
Truck Mechanic
2 weeks ago
Mississauga, Canada Prime Truck Repair Inc Full timeBusiness Address: 7122 Tranmere Dr., Mississauga, ON LS5 1L9 Title of position: Truck Mechanic Terms of employment: Full-time year-round work Job Duties: Inspect and test engines, transmissions, axels and brake systems, to locate faults and malfunctions. Repair or replace components of engines by hand or using power tools. Perform scheduled maintenance such...
-
Truck Mechanic
2 weeks ago
Mississauga, Canada Prime Truck Repair Inc Full timeBusiness Address: 7122 Tranmere Dr., Mississauga, ON LS5 1L9 Title of position: Truck Mechanic Terms of employment: Full-time year-round work Job Duties: Inspect and test engines, transmissions, axels and brake systems, to locate faults and malfunctions. Repair or replace components of engines by hand or using power tools. Perform scheduled maintenance such...
-
Truck Mechanic
6 days ago
Mississauga, Canada Prime Truck Repair Inc Full timeBusiness Address: 7122 Tranmere Dr., Mississauga, ON LS5 1L9 Title of position: Truck Mechanic Terms of employment: Full-time year-round work Job Duties: Inspect and test engines, transmissions, axels and brake systems, to locate faults and malfunctions. Repair or replace components of engines by hand or using power tools. Perform scheduled maintenance such...
-
Truck Mechanic
6 days ago
Mississauga, Canada Prime Truck Repair Inc Full timeBusiness Address: 7122 Tranmere Dr., Mississauga, ON LS5 1L9 Title of position: Truck Mechanic Terms of employment: Full-time year-round work Job Duties: Inspect and test engines, transmissions, axels and brake systems, to locate faults and malfunctions. Repair or replace components of engines by hand or using power tools. Perform scheduled maintenance such...
-
Commercial Truck Sales
1 month ago
Mississauga, Canada Arrow Truck Sales Full timeArrow Truck Sales, Inc. is the source for used heavy-duty and medium-duty trucks. Arrow has an opening for a Retail Sales Associate. This position will be responsible for selling all makes and models of used commercial trucks and trailers. - Responsibilities_ - Call on prospective customers and accounts within assigned territory - Inside sales - making phone...
-
Heavy Truck Service Technician
7 days ago
Mississauga, Canada Mississauga Truck Services LTD Full timeAre you a skilled and certified Heavy Truck Mechanic looking for a dynamic and clean work environment? Tired of all the politics with larger shops? Want a workplace that welcomes check engine lights and derates so you can build your skills? Join our busy and reputable heavy truck mechanic shop, where your expertise and dedication will be highly valued. We...
-
Afternoon Shift Shop Foreman
2 months ago
Mississauga, Canada The Metro Truck Group Full time**FULL TIME POSITION FOR 310T LICENSED AFTERNOON SHIFT FOREMAN - METRO TRUCK MISSISSAUGA LOCATION.** The Metro Truck Group is a full-service centre for all heavy truck & trailer needs. As our trusted brand continues to evolve, the Service Foreman is responsible for working alongside the Service Manager to run an efficient and profitable service department....
-
Service Coordinator
4 days ago
Mississauga, Canada Midwest Truck & Trailer Full time**About us** Midwest Truck & Trailer is a small business in Mississauga, ON L5T 2S7. We are professional, customer-centric, and rewarding. Our work environment includes: - Modern office setting - Safe work environment **Responsibilities**: - Truck + Trailer Experience Required. - Strong mechincal aptitude in a truck + trailer environment - Responsible...
-
Shop / Manufacturing Production Supervisor
1 month ago
Mississauga, Canada GBA LLP Chartered Professional Accountants Full timeOur client is seeking a full-time Shop / Production Supervisor to work from their Mississauga location. The Production Supervisor is a detail oriented, well organized and proactive individual. With the Production Manager and Production Coordinator, they form the Production Team. Among other things, this position is responsible for organizing and supervising...
-
Truck-trailer Repairer
1 month ago
Mississauga, Canada J-A-P TRAILER SERVICES INC. Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work site environment**: - Dusty **Work setting**: - In shop **Tasks**: - Adjust, repair or replace parts and components of commercial transport truck systems - Inspect and test mechanical units to locate faults and malfunctions - Inspect motor in...
-
truck mechanic
2 weeks ago
Mississauga, Canada Unitek Truck Repair Inc. Full timeEducation: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksAdjust, repair or replace parts and components of commercial transport truck systemsDiscuss work with supervisorInspect motor in operationRepair or replace mechanical units or componentsEstimate parts and labour cost to perform vehicle maintenance and repairs...
-
truck mechanic
2 days ago
Mississauga, Canada Unitek Truck Repair Inc. Full timeEducation: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksAdjust, repair or replace parts and components of commercial transport truck systemsDiscuss work with supervisorInspect motor in operationRepair or replace mechanical units or componentsEstimate parts and labour cost to perform vehicle maintenance and repairs...
-
truck mechanic
3 weeks ago
Mississauga, Canada Unitek Truck Repair Inc. Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksAdjust, repair or replace parts and components of commercial transport truck systemsDiscuss work with supervisorInspect motor in operationRepair or replace mechanical units or componentsEstimate parts and labour cost to perform vehicle maintenance and repairs Perform...
-
truck mechanic
5 days ago
Mississauga, Canada Unitek Truck Repair Inc. Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksAdjust, repair or replace parts and components of commercial transport truck systemsDiscuss work with supervisorInspect motor in operationRepair or replace mechanical units or componentsEstimate parts and labour cost to perform vehicle maintenance and repairs Perform...
