ERP Functional Services Consultant

2 weeks ago

Ottawa, Canada FreeBalance Full time

FreeBalance Inc. headquartered in Ottawa, Canada, builds and implements the only public financial and human resources management solution exclusively for government. We offer professional services and support to our customers including the federal Government of Canada. We have a Top Secret facility clearance and our professional services team is comprised of employees with all levels of clearances: Reliability, Secret and Top Secret.

**Main Responsibilities**:

- Plan, coordinate, manage and participate in all phases of the FreeBalance GRP software implementation lifecycle (requirements analysis, business process design, software configuration, testing, training and deployment);
- Confirm customer business processes and functional needs to meet operational and reporting requirements;
- Conduct business process design workshops with the customer stakeholders by demonstrating the FreeBalance Accountability Suite solution, illustrating the mapping between the process to the technology;
- Develop acceptance test plans and conduct acceptance testing of the configured FreeBalance software/system with the customer;
- Create and maintain training plans and training material, and deliver required product and user training courses, including Train-the-Trainer;
- Transfer knowledge to the client related to project management, change management and correct use of the FreeBalance products/solution as a ‘Super User’;
- Provide functional expertise to the customer during deployment and post-implementation, including troubleshooting systems and solving complex issues;
- Adhere to statutory, regulatory or policy standards for the functional design, create and maintain functional documentation and deliver technical training to customers, and provide progress reporting on tasks against the plan.
- Other duties as assigned and travel as required.

**Qualifications**:

- Minimum University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration
- Financial designation (e.g. CMA, CGA) and work experience with a large national accounting firm or ERP firm an asset
- 5+ years of experience in ERP software implementation
- Demonstrated expertise in public financial administration including budget management, procure to pay process, public accounting/financial control, assets and inventory management, procurement and contract management, and human resources admin/management in the public sector.
- Demonstrated experience working with customers resulting in a positive and ongoing relationship
- Excellent customer relationship, communication and organizational skills
- Must currently hold a SECRET level Government of Canada Security Clearance. Top secret clearance will be considered an asset.

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