Towing Specialist

In a world of possibilities, pursue one with endless opportunities. Imagine Next

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Parsons is looking for an amazingly talented **Towing Specialist **to join our team In this role you will interact with representatives from our client and from the towing industry, helping to lead the management of an innovative towing program in the Greater Toronto Area. The Ministry of Transportation Ontario (MTO) initiated the Tow Zone Pilot program in December 2021, contracting with 10 towing companies to provide heavy, medium and light towing services along major roadways in the GTA. Parsons has been assisting MTO as Program Manager for the past 2 years and is now seeking a Towing Specialist to join our locally-based team to support the program into 2024 and beyond. Additionally, Parsons plans to develop and provide Tow Truck Driver training to the industry in Ontario and envisions the professional filling this role to help lead and deliver this training.

**What You'll Be Doing**:

- Work with MTO, CRCTMC, AMC and OPP staff to ensure that established processes and procedures are in place and are operating consistently within existing program parameters
- Oversight and review of selected crashes
- Response times met
- Clearance times met
- Synopsis Reports and Invoice Audits
- Review invoices/paperwork from TZP companies
- Ensure TZP specifications are met for each invoice by gathering feedback from Incident Command personnel (MTO, OPP, CRCTMC)
- Schedule and facilitate regular in-person review meetings:

- Includes review of selected crashes and development of supporting documentation
- Schedule annual inspections per program
- Ongoing outreach for new participants
- Performance Measures
- Work with MTO staff to collect, analyze and compile TZP crash data to illustrate program performance and to highlight:

- Improvements in Safe, Quick Clearance goals
- Areas in need of improvement or enhancement
- Individual TZP company performance
- Oversight of assigned Recovery Zones throughout the GTA. Review response times and logístical challenges and confirm that the recovery zones meet MTO operational needs.
- Training
- Schedule and facilitate training for new Program Stakeholders
- Schedule and facilitate refresher training as requested or identified
- Assist with the development of a Tow Truck Driver Training Standard entry-level course including:

- Safe towing and extrication
- Occupational health and safety
- What to do on scene
- Consumer rights
- Ability to gain Instructor status as defined by MTO
- Must hold a valid Ontario Class G driver’s licence or higher.

**What Required Skills You'll Bring**:

- Minimum experience of four years in the towing field as a professional tow truck driver, a towing instructor, CVOR holder, or some combination of these occupations
- Training experience
- Familiarity with Traffic Incident Management (TIM) principles
- Understanding of the incident command structure (ICS)
- Strong people and communication skills
- Ability to present information and ideas either in classroom or small group settings Hold a valid Ontario Class G driver’s licence or higher

**What Desired Skills You'll Bring**:

- Hold a certificate of completion for a course in adult education or verifiable experience teaching using adult education methodologies.
- Experience using a digital learning platform

**Minimum Clearance Required to Start**:
Not Applicable/None

This position is part of our Critical Infrastructure team.

For more than 75 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in diverse, collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see new possibilities.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle

The position may require a COVID vaccination or an approved accommodation/exemp