Service Associate

3 weeks ago

Calgary, Canada Ryder System Full time

You are the driving force behind our company.

Start your career with Ryder today

**Summary**

The Service Associate is responsible for customer service, and work flow management similar to service writing, and administration in a shop environment.

**Type of Work**: Full-time, Perm

**Salary**: $50,000 - $52,000 annually

**Shifts**: Sunday to Wednesday, 6:30am to 5:00pm

**Why Ryder**:

- **Weekly pay.**:

- **Excellent benefits package after 30 days.**:

- **Retirement Pension Plans.**:

- **RRSP**:

- **Stock options**:

- **A safe, friendly and respectful working environment.**:

- **Room for growth.**:

- **Lots of learning opportunities**

**Responsibilities**
- Performs customer relationship activities to include customer interface, issue resolution, and customer satisfaction.
- Answers all incoming shop calls.
- Executes customer communication protocol as it pertains to PM Scheduling and follow-up, breakdowns and vehicle status updates
- Responsible for processing all Accounts Payable and non-parts invoices
- Creates repair order tasks, orders parts and updates work planning sheet
- Reviews maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
- Coordinates with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
- Coordinates outside repair with vendors and customers
- Responsible for all clerical duties within the shop operation which include vehicle maintenance files
- Performs other duties as assigned.

**Qualifications**
- H.S. diploma/GED required - Post secondary education an asset.
- Two (2) years or more of customer relations or customer service with issues resolutions experience (internal or external) required
- Strong verbal and written communication skills
- Strong organizational, prioritizing, and multitasking skills
- Acute attention to details.

**Job Category**: Maintenance Service

\#wd

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