Service Project Manager

2 weeks ago

Acheson, Canada Powell Full time

Based out of our Acheson office, the Service Project Manager will report to the Service Operations Manager. The Service Project Manager will be responsible for all elements of project management, including:

- Managing one or multiple projects from pre-booking to customer acceptance.
- Prioritizing and directing project activities during the project lifecycle to include planning, scheduling, change management, design, procurement, manufacturing, integration, testing, shipping, and subsequent handoff to Service.
- Ensuring assigned projects meet contractual objectives by effectively managing the project schedule, cost, and scope.
- Proactively following change control procedures as needed when contractual objectives change which may include providing contingency plans and problem resolution reports to ensure customer satisfaction.
- Acting as the primary contact between the customer and the organization in order to maintain existing customer relationships and drive customer satisfaction while meeting business objectives.
- Significantly influencing key stakeholders to meet customer needs and business requirements.

Essential Responsibilities
- Provides consultation on proposal development as required, including estimating project management efforts on projects and scheduling projects for proposals.
- Participates in the internal Kick Off meeting from Sales/Application Engineering to the organization.
- Initiates and leads the Customer Kick Off meeting.
- Flows down contract requirements to the project team to ensure each team member is aware of his/her obligations.
- Develops the project schedule and allocates project budget based on initial commitments both internally and externally (contractual).
- Develops and manages the project schedule with input from various departments to ensure alignment with both internal and contractual delivery commitments.
- Conducts project-specific meetings with both in-house personnel and the customer, as needed.
- Follows document management processes for project documentation to ensure compliance with business, contractual, and document retention requirements/laws.
- Manages the scope and deliverables from vendors and subcontractors.
- Validates project terms, conditions and commercial viability using Powell quote and standard business practices as the baseline.
- Participates and presents project status at Project Review and POC meetings, as required.
- Coordinates project management essential responsibilities with Project Managers in other Powell Divisions on multi-organizational projects.
- Develops and manages Project Management Plans, as needed.
- Owns the execution of project activities to proactively meet project cost, schedule, deliverables, and manages scope changes to achieve customer requirements.
- Proactively manages both risks and opportunities and regularly communicates to the business and the customer as needed.
- Proactively follows the change management process to document and approve all changes that impact project cost, schedule or scope. This includes positive/negative and internal/external sources of change.
- Serves as focal point for all communications between the customer and Powell.
- Leads problem resolution activities throughout the lifecycle of the project both internally and externally.
- Is responsible for periodic updates of project financials including but not limited to revenue budgets, cost budgets and forecasts, while maintaining communication to upper management/accounting on potential risk and risk resolution for assigned orders or other orders with same end-user/customers.
- Ensures proper updating and reporting of project schedule status to the customer.
- Is responsible for customer deliverables in order to maintain project schedule, cost and scope.
- Prepares or oversees preparation of contractual invoicing, pursues timely payments from the customer and authorizes payments for major buys to material suppliers and subcontractors.
- Obtains formal acceptance from the Customer for all contractual deliverables.
- Authorizes and approves all project shipments.
- Ensures completion of project closeout activities.
- Is accountable for the commercial success, customer satisfaction and delivery of assigned projects.
- Other duties as required.

**Qualifications**:

- Demonstrated ability to lead and influence a strong matrix-organized team through the lifecycle of a project including the establishment of a clear work breakdown structure (WBS) that aligns with project scope, budget and schedule.
- Strong interpersonal skills with the ability to effectively communicate with all stakeholders.
- Detail oriented and results driven.
- Demonstrated ability to make good decisions based on limited information.
- Demonstrated ability to negotiate with and influence customers, subcontractors and other key stakeholders.
- Strong focus on customer satisfaction.
- Strong experience in delivering technical solutions to customers.
- Ability to be flexible t

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