Program Supervisor

3 weeks ago

Ottawa, Canada Ministry of Children, Community and Social Services Full time

Do you have knowledge of public administration along with strong consultation and analytical skills? If so, the Ministry of Children, Community and Social Services, Program and Service Delivery Team-East Region has an opportunity for you

The Regional Service Delivery Division is seeking a Program Supervisor to provide consultation, expertise and advice to transfer payment service providers and municipalities, and deliver services within a system management framework.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: You will:

- Provide ministry policy and program direction to service providers.
- Analyze service plan submissions, negotiate annual service contracts, and evaluate agency performance.
- Analyze population needs, program targets, and access to local services.
- Develop action plans to meet strategic and operational requirements.
- Advise senior management on complex and sensitive issues.
- Lead initiatives to implement government priorities and strategic directions.

**How do I qualify?**:
**Analytical, Evaluative and Problem-Solving Skills**:

- You have analytical skills to assess the impacts of agency decisions, identify and resolve service gaps, conduct impact analysis to determine risks, and recommend funding allocations
- You have evaluative skills to review a range of information, evaluate service delivery capacity, and develop short and long-term plans
- You have problem solving skills to develop creative solutions to resolve funding, compliance and service issues with agencies

**Communication Skills and Stakeholder Relations**:

- You have communication skills to prepare briefing notes, correspondence, and presentations for senior staff and Minister's office
- You have consultation skills to deal with critical incidents, resolve compliance issues, and resolve conflict between service providers and clients
- You have negotiation skills to reach agreement on annual service contracts with transfer payment agencies for funding, service targets/outcomes, service descriptions and accountabilities
- You have interpersonal and influencing skills to work with agencies, municipalities and other community stakeholders to provide information on legislative and program requirements

**Program Delivery Knowledge**:

- You have knowledge of public administration, organizational theory and practices, community development, social service delivery, and programs for clients served by transfer payment agencies
- You have knowledge of social service practices, including case management, behaviour management, individual program planning, and issues related to the client groups served

**Project Management and Computer Skills**:

- You have project management skills to implement initiatives, review and evaluate proposals, service plans and monitor project deliverables

**Additional Information**:
**Address**:

- 1 Permanent, 347 Preston St, Ottawa, East Region, Vulnerable Sector Check

**Compensation Group**:

- Association of Management, Administrative and Professional Crown Employees of Ontario- Understanding the job ad - definitions**Schedule**:

- 6**Category**:

- Policy and Analysis**Posted on**:

- Friday, August 4, 2023**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. The

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