Technical Advisor

**Job title**: Technical advisor

**Workplace**: Groupe JLD-Laguë - Coaticook

544 rue Main Ouest, Coaticook, Quebec, Canada, J1A2S5

**Job status**: Full time
Day, Week

**Number of hours per week**: 40 hours
**Intermediate to advanced experience**: salary from $23 to $29 per hour

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 18 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

**YOU LOVE TO**:

- Enthusiastically answer requests from clients regarding information, maintenance or repairs, by telephone or at the counter,
- Manage client requests for maintenance and repairs,
- Generate a work order for maintenance, equipment or machinery repairs for clients or following the sale of equipment or machinery stemming from the sales department and ensure a follow-up with the client, until they have been invoiced or the work is finished,
- Consistently inform clients about the necessary work, including cost estimates,
- Recommend to the clients preventative equipment maintenance during repairs,
- Partake in planning the work schedule of the service department,
- Establish invoicing of work orders generated following a service call,
- Sell and promote our mechanics services to clients,
- At all times, comply with the standards and policies regarding health and safety in the workplace.

**YOU HAVE IDEALLY**:

- A vocational diploma in mechanics or parts,
- Experience as a technical advisor in the retail trade,
- You are passionate about agriculture, business or the industrial field,
- Functional English: an asset in order to serve the English-speaking clientele related to the position;
- Verbal communication skills, active listening, understanding of the client’s needs, organized (ability to coordinate many requests simultaneously) and a passion for customer service and sales

**WE OFFER**:

- Group insurance after 3 months of seniority
- RRSP with employer participation after 3 months of seniority
- 4 paid days per year are granted for personal or sick leave
- A monthly and annual team bonus plan
- An annual amount to purchase new safety boots
- Workwear provided by the employer
- Corporate discounts for our employees and your family
- Ongoing training for our employees offered by our in-house trainer and by John Deere

Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 18 stores in Quebec or in Ontario

Welcome to our JLD-Laguë family