Cemetery Investigator

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20088

Cemetery Investigator
Public Works
Environmental Services
Location - Various

NUMBER OF VACANCIES: 1 Full-Time Regular

UNION/NON-UNION: CUPE Local 5167 Outside

HOURS Of WORK: 40.00 per week
- GRADE: H
- SALARY/HOUR: $34.091 - $37.055 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Regular

Job Description ID #: 7356

**Vaccine Verification - **As a condition of employment you are required to provide proof that you are fully vaccinated or provide proof of valid exemption satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.

**SUMMARY OF DUTIES**

Reporting to Supervisor Cemeteries, will respond to program inquiries and complaints requiring field investigation and follow up (i.e. with staff, contractors or complainant) and address resolution through either work order generation, recommendations or direct action.

**GENERAL DUTIES**

Investigates and responds to inquiries, complaints/claims related to Cemetery operations involving the following actions:

- Receives and investigates public inquires with respect to Cemetery operations and liaises with the public, various internal departments and outside agencies.
- Investigate complaints at all satellite cemeteries - Repair or recommend solution to the appropriate Supervisor.
- Reviews site conditions and makes initial assessments, cost estimates and makes recommendations to the Superintendent on actions to be taken regarding workplace procedures and processes
- Writes detailed reports and records required data and site conditions; determines and recommends appropriate corrective action to the Superintendent.
- Responds to and investigates various emergency conditions and requests Police, Fire, Emergency Services, Risk Management and various Provincial Ministries to evaluate situational requirements and where practicable, initiates corrective action within established policies.
- Investigates contracted work to ensure compliance with the contract.

Drives a service vehicle and performs labour activities as may be required in support of program delivery or direct response to complaint resolution, as appropriate.

Coordinate and oversee contracted work, i.e. tree inspection and removal, monument restoration, property maintenance, fence repairs/replacement.

Document and keep database of tree inspections and winter road inspections.

Liaison with memorial dealers and funeral homes for all inquiries

Complete monument inspection program, maintain database, and determine solution for repair/replacement. Allocate funds from care and maintenance fund for priority work.

Complete inspections on all cemetery properties. Writes detailed reports and records required data and site conditions; determines and recommends appropriate corrective action to the Superintendent.

Where appropriate, requests and receives underground utility locates and operates maintenance equipment as required in support of program delivery.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are related to the major responsibilities of the job.

**QUALIFICATION**:

- Through understanding of, and ability to represent all program and service levels provided by the Cemeteries section in relation to complaint and inquiry investigation and response.
- Progressive experience in the cemeteries environment with knowledge of Cemeteries Acts, legislation, bylaws, and policies & procedures, normally acquired by a combination of education and/or extensive work experience in cemeteries maintenance.
- Demonstrated knowledge and thorough understanding of all programs and service levels provided by the Cemeteries section in relation to complaint and inquiry investigations and response obtained through previous substantial work experience in Cemeteries operations.
- Demonstrated knowledge of general construction practises and techniques, cemetery operations, and all relevant workplace health and safety regulations and requirements applicable to ope