Service Technician

6 months ago

Oakville, Canada Grundfos Holding AS Full time

Application Deadline: As soon as possibe- Workplace: Hybrid Position- Location: Oakville, ON, CA, L6H 6C9- Contract Type: Full-Time- Working Hours: 40- Employment Type: RegularWould you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you.

**What is the job about?**

The Field Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customer both at a customer’s job site or in a Peerless QRC workshop. They are responsible for customer satisfaction in the assigned market, are technical accountable, and works alone or together with an ASP [Authorized Service Partner] to address customer requests in an efficient and professional manner. The technician should be able to work safely and with a high degree of flexibility to be forward-thinking. They will act as a trusted advisor both internally (delivery support, service sales, sales, etc.) as well as externally (end users, customers, and ASPs).

**Your main responsibilities**:

- Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems.
- Assist their manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
- Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours).
- Registers the identified product quality issues in the systems.
- Assist in project execution - installation support, commissioning etc.
- Provides agreed maintenance services.
- Provides feedback of relevant information to the respective stakeholders (sales and service sales, operations etc including identified leads).
- Prepares inputs for quoting out-of-warranty repairs.
- Collects installed base information.
- Continues learning and development to build up hands-on service capability.
- Masters the use of service tools and equipment.

**Your background**:
We imagine that you have:

- HS school diploma or GED required, 5+ Years working with Fire Protection Equipment, Diesel Engine Repair.
- Technical education knowledge of electrical/mechanical engineering concepts or equivalent work experience.
- 10 years of work experience in the industry or comparable environment.
- Experience with pump technology.
- SAP experience preferred.
- Ability to participate in work with processes or projects within the service environment.
- Expect travel up to 50% of the time and work in the Field with short notice.

**What’s in it for you?**

**Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment **guided by **six core values**.**

**In addition, your day-to-day benefits include**:

- If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where **you can engage, learn, and have fun with colleagues**:

- On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply.

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