Client Advisor

3 weeks ago

Vancouver, Canada Pivotree Full time

**Role**: Client Advisor

**Reporting to**: VP Sales, Commerce

**Introduction**:
Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change
over the next decade because we believe a future where technology is embedded intimately into our
everyday lives can benefit everyone and shape the interactions with the brands we love. We will help shape
the future of frictionless commerce by working together with some of the best brands in the world and some
of the best people in the industry to leverage converging technologies that will make it possible to accelerate
frictionless commerce faster than ever.

Pivotree provides services focused on designing, implementing, managing, and maintaining complex
eCommerce solutions for large enterprises. We provide the technical skills necessary to effectively use
technologies combined with the business context to leverage a solution to solve our clients' business
challenges. In addition, we strive to fill the gaps in available technology with our IP to reduce the barriers to
adoption.

We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We
build our products with a view to productizing and scaling technology to lower the costs and reduce the risks
of implementing and managing our integrated solutions. Each of our solutions starts with a reliable and
reputable e-commerce, supply chain or MDM platform, which runs on enterprise-grade infrastructure
customized to meet a variety of client needs, situations, and budgets. Over the next ten years, we will add
new categories and capabilities to define frictionless commerce ecosystems.

This is a journey of technology acceleration combined with consumer readiness and adoption. We are
looking for people capable of adapting relentlessly to the rapidly evolving world around us.

**Position Summary**:
Are you a high-performing individual excited by driving wins for your customers? Do you have expertise in
developing eCommerce solutions for clients in the B2C and B2B opportunities?

By working closely with our prospects, your mission will be to win both new logos and formulate and
implement client-centric strategies that will enable us to deepen client relationships and drive top-line
revenue growth for our organization.

**In this role, you will have two areas of responsibility**: Uncover new prospects within our defined market
segments, and act as a Trusted Advisor to our existing customers. As the Trusted Advisor, you will bring
together Pivotree’s expertise and thought leadership to shape solutions that help our clients’ deliver their
most critical business outcomes. You bring together the right team to drive profitable delivery, influence the
client’s strategy, expand Pivotree’s footprint, and ensure sustainable account growth. As a hunter, you will
develop account penetration strategies that drive real business benefits to your prospects.

Emerging Commerce implementations and support are among Pivotree’s fastest-growing businesses.
Pivotree wants to expand its relationship in this business area and help customers understand how these
solutions can support their digital and frictionless commerce initiatives.

**Role & Responsibilities**:

- Prospect and develop direct new client relationships, convert leads into opportunities and close new logos and revenue.
- Work with partners to hunt new logo opportunities.
- Work with Account Executives to cross-sell commerce solutions into our existing customer base
- Maintain a consistent and predictable sales pipeline
- Manage opportunities through the sales cycle to close using the Pivotree Sales Playbook
- Work strategically and tactically with the identified partner and in their ecosystem to drive demand

generation activities, joint pipelines, qualification and opportunities to close
- Build and execute annual and quarterly named account and territory plans, including marketing activities
- Build and manage relationships with key contacts at partners
- Target, develop and nurture new key channels and partnerships
- Systematically support key partners and conduct Quarterly Business Reviews
- Attend and represent Pivotree at Industry events
- Develop insights into the nuances of attracting clients
- Share insights and best practices with other members of Pivotree and encourage the culture of learning throughout the organization
- Log and record all client information, interactions, insights, projects and opportunities accurately and timely with CRM tool

**Skills & Competencies**:

- Must have in-depth knowledge of enterprise eCommerce sales
- Must be able to help customers understand why they should select a specific software platform for growth
- Data-driven selling experience: Has successfully used sales processes, analytics and

methodologies to obtain predictable revenue
- Performance-driven: Has a bias for action and results — an energetic, highly motivated person who

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