Manager, System Control Centre

1 day ago

Ajax, Canada The MEARIE Group Full time

**Elexicon Energy’s is the fourth largest municipally owned local hydro utility in Ontario servicing over 174,000 residential and business customers across the eastern part of the Greater Toronto Area including Pickering, Whitby, Ajax, Clarington, Belleville, Gravenhurst, Uxbridge, Port Hope, Scugog and Brock. We are the fastest growing public electric utility in the province, in an electrifying industry that is shaping the discourse across multiple sectors as Canada drives towards its commitment to achieving net-zero emissions by 2050.**

**Manager, System Control Centre**:
**WHY JOIN OUR TEAM?**

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects, and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence

Reporting to the VP, Distribution Operations, the Manager - System Control Centre manages the Corporations System Control Centre (SCC) and provides 24/7 operational oversight of the company’s distribution system assets; including the safe and reliable operation of the distribution system for planned and unplanned outages, and construction and asset management activities. The Manager - SCC will be accountable to maintain high levels of personal and team response to deliver system reliability and customer service performance.

**DUTIES AND RESPONSIBILITIES**

**System Operations**
- Management of the System Operations shift staff, and call dispatch lists.
- Overseeing the 24/7 System Control Centre operations of the corporation’s distribution system assets, including the safe and reliable operation of the distribution system including Seaton Municipal Transformer Station #1, for planning and unplanned outages, construction and maintenance.
- Ensuring the safe, effective, and efficient operation of all system components on a constant and continuous basis by providing accurate and prompt direct system control or control instructions to field staff.
- Managing, approving and coordinating overhead and underground distribution system switching, including station switching.
- Restoring outages and resolution of all trouble call response activities and power system emergencies.
- Initiating, developing and coordinating all Mutual Assistance Agreements with other LDC’s. Participating in the Ontario Mutual Assistance Group (ONMag) on behalf of Elexicon Energy.
- Maintaining the Transmission Connection Agreement, Distribution Connection Agreements and other distribution system connected generator operational agreements up to date.
- Leading, preparing and maintaining emergency preparedness and response procedures for System Control, in compliance with IESO’s emergency preparedness regulations and the Corporation’s Business Continuity Program.
- Participating in preparing and maintaining the Power Restoration Plan (PRP), managing all functions relating to the safe and effective restoration of power, and coordinating with all other departments as required. Conducting regular emergency response practice scenarios. Act as the Incident Owner during a major event as prescribed in the PRP.
- Ensuring that real-time outage information is current and accurate and communicated on a timely basis to internal stakeholders including Corporate Communications, Customer Service and Senior Management.
- Reviewing procedures with shift staff to ensure concepts are being understood and procedures are followed at all times.
- Leading the development and implementation of plans, strategies, policies, and processes for operational planning and outages.
- Reviewing System Control tools/displays and making recommendations for additions and updates to operations technologies, such as SCADA, OMS, GIS, ADMS, IVR etc.
- Providing feedback, reports and recommendations to the VP, Distribution Operations and other Department Managers on all operational issues.
- In conjunction with corporate Communications, manages customer complaints regarding power quality and system reliability.

**Innovation and Organizational Effectiveness**
- Foster creativity and innovation and actively looks for new ideas to improve the operation of the unit.
- Recommends improvements to operational technologies.
- Identifies opportunities to improve the quality of the business unit’s operations and the efficient utilization of resources.
- Promotes team development and coaching to staff.
- Sets the tone and fosters a culture that promotes ethical practices, the Corporation values including the Code of Ethics and Business Conduct of the enterprise.
- Ensure compliance with applicable laws and regulations.

Other duties and responsibilities as assigned **Health and S

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