User Support Technician

1 month ago

Brampton, Canada 2GOTECH.CA Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Help desk
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
**Computer and technology knowledge**:

- Android
- Device drivers
- Internet
- Servers
- Security software
- Word processing software
- Mail server software
- MS Office
- MS Windows
- TCP/IP
- Wireless networks
**Work conditions and physical capabilities**:

- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
**Personal suitability**:

- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Work Term: Permanent
- Work Language: English
- Hours: 32.5 hours per week

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