Crane Service Technician

2 weeks ago

Oakville, Canada Canadian Crane & Hoist Mfg. Ltd. Full time

**Important Requirement and Characteristics**

Our _Primary Objective_is to provide high quality products and services relating to overhead cranes, and to achieve complete customer satisfaction, while maintaining maximum competitiveness and profitability.

As a Technician for Canadian Crane, you will provide services such as installations, repairs and preventative maintenance including inspections of overhead cranes, hoists, and other material handling equipment.

Some of the important requirements and characteristics of this position are (but are not limited to):

- The ability to get the job done, by being a “doer”
- Able to perform under pressure, and meet high expectations in a demanding and fast paced environment
- Able to motivate and coordinate Canadian Crane team to collectively achieve Canadian Crane’s _Primary_ _Objective_
- Strong analytical and problem-solving skills (the ability to transform challenges into opportunity)
- High level of efficiency and organization
- Excellent communication skills, including the ability to clearly and concisely express any idea, thought, concept etc. verbally or in writing with colleagues, suppliers, customers and others
- Positive and highly motivated attitude with an excellent memory
- The ability to focus on individual tasks and responsibilities, while working with other team members to achieve our _Primary Objective_
- The ability to adapt to changes and continually make self-improvements that will result in strengthening our company’s position in the marketplace
- Troubleshoot all overhead crane components and communicate detailed findings, corrective action and solutions by documenting on supporting work orders.
- Liaison between other Technicians, Support personnel, Management and/or Customers as required
- Ensure customers are pleased with Canadian Crane’s service department personnel, performance, etc.

**Specific Job Responsibilities**

Responsibilities include (but are not limited to) execution of the following areas, with the regular and direct input of management:
**INSPECTIONS**
- Periodic inspections per OHSA (Occupational Health & Safety Association), CSA B167 & (Crane Manufactures Association of America Inc.) CMAA Standards as formatted by Canadian Crane
- Photographic images of any issues, problems or wear and tear
- Descriptive reporting/documentation of any issues, problems or wear and tear

**ELECTRICAL**
- Troubleshoot and inspect equipment to detect any malfunctions
- Read and interpret wiring diagrams, drawings and specifications
- Test and measure voltage, loads, ground faults integrity of circuits
- Experience with high voltage and energized equipment
- Electronic and conventional electrical devices
- Troubleshoot and isolate faults
- Ability to understand VFD’s and conventional electrical devices and trouble shoot
- Math/numeracy

**MECHANICAL**
- Identify worn crane components
- Effectively and efficiently replace sheaves, bearings, brakes, wheels, wire rope, rope guides, etc.
- Troubleshoot motors and motor readings/fault codes
- Conduct preventative maintenance programs
- Read and understand technical manuals and instructions

**POLICY DEVELOPMENT & TRAINING**
- Regularly review established policies for improvements, and communicate any ideas for improvements to management for review and action
- Train new staff in Service Department to understand Canadian Crane policies, procedures, site visits, etc.

**PRODUCT KNOWLEDGE**
- Thorough knowledge of our product range, capabilities, personnel, resources etc.
- Thorough knowledge of marketplace, customers, competitors, suppliers
- The ability to read drawings to identify crane and building components

**LIABILITY**
- Ensure any risk/liability or exposure to Canadian Crane is identified, communicated and appropriately managed, including:

- Technicians communicate their findings immediately to Service Department, for review and further action, including updating management
- Understanding the nature of the issue, and possible solution(s)
- Presenting the information to management, with a suggested action plan(s), to eliminate the liability, or if not within the mandate of Canadian Crane and its service department, to communicate the issue to the customer and/or his representatives to ensure Canadian Crane not responsible in anyway

**WARRANTY CLAIMS**
- Report any warranty claims to Management, service team members

**Selection Criteria**
- Completion of secondary school and training courses (electrical & mechanical) or a vocational program is required, or a combination of education and relevant work experience will be considered
- A minimum of 4 years troubleshooting to detect faults and malfunctions and repairing overhead cranes and components
- Experience conducting inspections and performing preventative maintenance on both mechanical and electrical components for overhead cranes
- Fluent in English, both written and spoken
- Must possess excellent customer service skills

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