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Real Estate Call Cordinator

4 months ago


Oshawa, Canada Keller Williams Energy Real Estate, Brokerage Full time

_Frequently recognized as the most innovative and agent-friendly brokerage in the nation, Keller Williams is a gathering place for the industry's best real estate agents. The Keller Williams Energy Brokerage features a friendly atmosphere with a strong culture of caring. With unparalleled technology, industry-leading real estate training and with a supportive leadership team, Keller Williams Energy is a hot spot for agents looking to rapidly build and grow their real estate careers. _

Keller Williams Energy is seeking an experienced individual who will positively represent the Company and serve as the first point of contact for Clients, Front Desk Team Members and Agents. The Call Coordinator must understand that to run effectively and efficiently, a Brokerage must tend to its associates’ needs in such a way that they (the associates) are receiving a white glove experience and remain satisfied with the level of service provided by the Brokerage.

The Call Coordinator will be a bright, energetic team player who is detail oriented, has a strong work ethic, has a high degree of ownership, and be willing to take on additional duties assigned to them. They must be able to juggle multiple projects, work effectively in a fast-paced environment with the ability to set priorities, meet deadlines and work independently. They must have strong logical problem solving skills, a strong vocabulary, and the ability to work in a structured environment. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones. They will ensure the office is neat and prepared for business. The Call Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the associates will seek them because the associate likes the individual and are swayed by enthusiasm.

**What will you do?**

These are the standards a well-above-average performer will maintain or exceed:

- Lead with a “How may I help you” attitude
- Have excellent phone rapport and aptitude for customer service
- Have strong organizational, administrative and time management skills and are capable of providing support to the office leadership
- Have a strong desire to work in a dynamic environment, and consider yourself to be an upbeat and learning based individual

**Essential duties and responsibilities**
- Greet and welcome guests in a professional and friendly manner
- Answer phone calls and forward calls accordingly
- Schedule appointments and manage the Front Desk & Boardroom calendars
- Perform clerical duties such as typing, filing, and organizing documents
- Load listings and update Broker Bay (showing appointments program)
- Train Realtors on how to upload their documents to the brokerage for processing
- Issue deposit receipts
- Assist management team
- Receive and sort mail and deliveries
- Maintain appearance of Brokerage; stock supplies; place supplies orders
- Escalate any Facilities issues to be resolved
- Help to share Brokerage value story

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

**Knowledge/Skills**
- Previous experience as a front desk receptionist or in a similar role is preferred
- Previous Real Estate experience required
- BrokerBay and MLS experience considered an asset
- Proficiency in use of Microsoft Office and GSuite programs
- Willing and able to embrace new technology, master it, and teach it to others
- Passionate about providing excellent customer service
- Excellent phone rapport and aptitude for customer service
- Intuitive and proactive approach to serving others
- Ability to multi-task in a busy environment
- Attention to detail and accuracy in handling paperwork and data entry
- Strong Written and Oral communication skills
- Professional dress and appearance on a daily basis
- Solid work ethic
- Proactive, positive attitude
- Problem-solving skills
- Technology skills relating to office copy and communication systems
- High school graduate
- Track record of success in past jobs/tasks

**Job Environment**
- Part Time Position, Available weekdays, weeknights and weekends
- Professional Office Environment

**Job Type**: Part-time

Pay: From $16.55 per hour

Expected hours: 4 - 20 per week

**Benefits**:

- On-site parking
- Profit sharing

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (required)
- Real Estate: 1 year (preferred)

Work Location: In person

Application deadline: 2024-06-07
Expected start date: 2024-06-10