Manager of By-law Services

2 months ago

Lake, Canada Town of Ajax Full time

**Experience it Ajax**:
The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live.

**Manager of By-law Services**:
Reporting to the Deputy Chief Administrative Officer (Corporate Services), the Manager of By-law Services is responsible for the overall management, development, and provision of by-law enforcement services, including Animal Services in the Municipality. This role is responsible for managing staff, including recruitment, performance management, education, and training as well as the day-to-day operations of the Division which includes responsibility for formulating and implementing policies and procedures, advising and consulting with staff to resolve difficult cases/inquiries while meeting the needs of the public. This role is responsible for managing and monitoring the allocation and use of resources to ensure service levels are met, and researching and writing regulatory, enforcement and licensing by-laws, liaising with internal and external agencies, as well as interacting with Members of Council and the public.

**Key Duties**:

- Providing leadership and direction to staff for the undertaking of the responsibilities and operations of the Division, and planning for the long-term growth and development of the Division.
- Responsible for interpreting municipal bylaws, provincial legislation and court decisions.
- Reviewing and conducting research and analysis on department bylaws, incorporating best practices and the changing legal framework at the provincial level, and preparing reports with recommendations to Council for consideration.
- Developing and implementing major new programs and initiatives as directed by Senior Leadership or Council (i.e. parking permit programs, proactive enforcement programs, new licensing regimes).
- Responding to inquiries and complaints from Council, the public, agencies, etc., pertaining to the interpretation and enforcement of Municipal by-laws and related regulations, policies, and procedures.
- Responsible for the annual budget for Animal Services, Parking and By-law areas;
- Manage all by-law-related legal matters including Superior Court Actions, Applications, and Appeals, and work with prosecutor/legal counsel to determine Town’s course of action.
- Ensuring that work and payments are processed in a timely fashion for contractors completing work for various property standard orders.
- Working with Supervisors to coordinate all officer training requirements in relation to day-to-day duties, investigative techniques, note taking, officer safety, etc.
- Providing oversight for the Property Standards and Animal Appeals Committee.
- Facilitating collaboration and interaction by building and maintaining strong relationships with external stakeholders, including Durham Regional Police Service, public health, etc.
- Establishing protocols and processes to streamline and build upon efficiencies, best practices, and enforcement practices based on business and operational needs.
- Assigning responsibility for tasks, actively monitoring progress, metrics and key data to ensure the team meets objectives and is working in compliance with approved procedures and meeting defined service levels.
- Implementing and routinely reviewing standard operating procedures and documentation within the Division.
- Available after-hours for Officer emergencies.
- Significant involvement with the operation and expansion of the Town’s Administrative Monetary Penalty (AMP) system.

**Qualifications/Skills**:

- University Degree in Criminology, Public Administration, or a related field, or equivalency.
- Certified Municipal Law Enforcement Officer and Certified Property Standards Officer designation required.
- Minimum nine (9) years of progressively responsible experience in the field of Municipal Law Enforcement with a minimum of four and a half (4.5) years of supervisory experience, or a combination of training, education and experience deemed equivalent.
- At least two (2) years’ experience with budgeting and purchasing
- Formal training and skills in de-escalation techniques.
- Proficient skills in Microsoft 365 and various software programs used to support By-law enforcement divisions
- Unrestricted Class ‘G’ Ontario** **Driver’s License with clear driver’s abstract required.
- Superior interpersonal skills to effectively communicate with a broad range of business colleagues, senior administrators, elected officials, lawyers and residents.
- Knowledge of data and metrics to measure performance and monitor KPIs within the section, individually and collectively
- Administrative ability to organize and manage time constraints in relation to the planning, coordinating, and monitoring of work plan items, court

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