Service Manager

2 weeks ago

Yellowknife, Canada Yellowknife Motors Full time

Yellowknife Motors is proud to be locally owned and operated and in a newly constructed, state-of-the-art facility. Our community is situated on the banks of Great Slave Lake, the 8th largest body of water in the world. This northern community hosts the world's #1 spot for aurora viewing, offers some of the best fishing spots for Whitefish, Trout or Pike, has its very own complement of camping/outdoor enthusiasts, all of which is encompassed inside this 21,000-person city we call Yellowknife.

Yellowknife is a place where work and play exist in harmony. Short commutes mean you have more time to enjoy all the adventure and activity that the North has to offer. An abundance of trails makes for beautiful hikes or weekend boat adventures in the summer, and prime snowmobile routes or an adventurous dog sledding experience in the winter.

At Yellowknife Motors, we support our people to grow, learn, develop their skills and reach their potential. Our focus is on creating a safe work environment where our employees are united in achieving our objectives and values. We find strength in diversity and are committed to creating an inclusive and welcoming environment for all employees.

Yellowknife Motors is seeking a Service Manager to lead our amazing team of technicians and advisors. Our Service Manager is responsible for the day-to-day operations of our Automotive Service Departments. They hire, train and lead their teams to meet and exceed Customer expectations. The Service Manager oversees the Service Advisors, Warranty Team, and Technician Teams.

Are you a rockstar Service Advisor that's looking for the next step? Are you a technician who's looking to put down their tools and take the next step in your career? We want to talk to you

**Requirements**:

- Experienced in providing exceptional Customer Service.
- Develops and maintains a culture that values excellent customer service through effective training, supervision, coaching, and talent management.
- Reviews and implements service center policies and procedures that improve the Customer Experience through high quality repairs and building customer relationships.
- Develops and implements a long-term strategy and action plan to attract and retain customers.
- Coaches team members to provide excellent Customer Service.
- Recruits, develops, motivates, recognizes and holds accountable the Service Team that will meet established objectives and targets for sales and profitability.
- Improves sales and profitability for the Service Centre.
- High level negotiation resolution.
- Champions compliance with Health and Safety and all other workplace regulations and policies.
- Promotes service safety and security procedures.
- Other duties (as required) assigned by Management
- Relocation to Yellowknife, NT

Qualifications:

- GM experience is considered an asset.
- Grade 12 Diploma or GED.
- Minimum 5 years' experience in the Automotive Service industry.
- Minimum 3 Years Management experience in the Automotive industry.
- Excellent interpersonal and time management skills.
- Ability to adapt to a changing environment and meet deadlines.
- Strong computer skills.
- Clean Drivers Abstract.
- Automotive Technicians License an asset.
- Exceptional communication skills and attention to detail.
- Must have the ability to multi-task and work under pressure.

**Salary**: $110,000.00-$160,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Relocation assistance

Flexible Language Requirement:

- French not required

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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