Crisis Worker, Relief

2 weeks ago

Red Deer, Canada Central Alberta Women's Emergency Shelter Full time

The Case Worker role is responsible for the key responsibility areas.
REPORTING RELATIONSHIPS:
Team Leads and Operations Manager
SPECIFIC KEY RESPONSIBILITY AREAS: Leadership and Guidance to Staff:
Assist with training and mentorship to new staff, providing feedback to leadership team.
Administrative Responsibilities:
Accurate, concise and timely documentation and case notes.

Professional oral and written communication.

Attend staff meetings as required.
Work Scheduling:
Day shift of 7AM to 7PM (plus shift change) as scheduled.

Night shift of 7PM to 7AM (plus shift change) as scheduled.

Additional as requested by leadership team.

Case Worker position is required for long weekend and holiday coverage as needed by Operations’ demand.

Reporting:
Any safety concerns (relating to clients, staff or facility) the Case Worker becomes aware of on shift must be reported to team members, with consultation to leadership team when required.

Any injuries sustained by a Case Worker while on shift must be reported immediately with supporting documentation.
Case Worker - JOB RESPONSIBILITIES:
Working from a Trauma-informed, feminist, anti-oppressive framework while utilizing harm-reduction strategies with clients.

Provide telephone support, assessment and crisis intervention for all women seeking assistance. Completing Crisis Call sheets and Violence Assessment forms as required.

Provide walk-in support, assessment, basic needs and crisis intervention for all women seeking assistance. Completing Walk-In sheets and Violence Assessment forms as required.

Crisis intervention includes conducting comprehensive safety plans with Clients in relation intimate partner violence, mental health and substance use, both formal and informal as needed.

Advocacy for social justice and reducing barriers to women and their children in accessing services.

Coordinate and attend Case Conferences with Client and identified supports.

Obtain appropriate consent to release confidential information as directed by the Client.

Provide information and accurate referrals as appropriate demonstrating comprehensive knowledge of community resources and shelter programs, including internal Child Support, ICM (warm transfers) and CBT referrals as appropriate.

Demonstrate professionalism and willingness with community partner through investment of the development of working relationships.

Acting as a liaison, between CAWES residents, community partners and other services providers.

Providing case management support to clients, focusing on the identified needs of the client, supporting alongside them towards achieving their goals.

Scheduling regular appointment times with Client to ensure forward progress on goal attainment and required assessments.

Providing mentorship and leadership to co-workers, particularly Relief Client Support Workers, student and volunteers. Working cohesively and collaboratively with all team members.

Residential management: facilitation of room changes, coordinating expected arrivals and new intakes, and monitoring clients nearing the end of their program stay, assessing the need of extensions and ensuring documentation.

Facilitating house meetings and group programming as required.

Conducting an accurate and concise shift change report to oncoming shift.

Maintaining accurate files and case notes, demonstrating appropriate, objective, professional standards of documentation in timely manner.

Ensure and maintain resident confidentiality, communicating the limits of confidentiality during service provision.

Maintain accurate statistics of residential clients and children in Outcome Tracker and the Registration Book.

Completing Intake paperwork and provide shelter tours to new clients.

Assist clients with storage and retrieval of medications when requested by the client.

Answer phone lines and direct calls as appropriate.

Answering, screening and assessing individuals at the front intercom.

Distributing, recording and replenishing bus tickets for clients as required.

Assist clients with ordering cabs and providing cab chits as required.

Packing-up, organizing and moving client's belongings as required, with proper documentation on the Shed List.

Contacting past clients regarding mail and belongings to be picked up with appropriate documentation.

Responsible for keeping crisis desk area stocked with all necessary supplies.

Refilling the client binders with all necessary papers after departure.

Keep all PPE, crisis response and first aid kits stocked and document completed monthly inspections.

Maintaining accurate Day Sheet and Shift Change documents.

Assist with housekeeping duties as required.

Assisting clients with donations and basic needs items as required.

Complying to all policies and procedure of CAWES to ensure the shelter functions smoothly and efficiently.

Other duties as required.
COVID Requirements:
Complete regular cleaning of your workstations throughout your shift with appropriate

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