Family Service Intake Worker

4 weeks ago


Thunder Bay, Canada Whitesand First Nation Full time

.

**Whitesand First Nation**

**Job Title**:Intake Worker

**Department**:Family Services

**Reports to**: Family Services Manager

**Location**:Thunder Bay

**Duration**:Fulltime (35 hours per week)

**Job Overview**:
As part of the Family Services Support Team, the Intake worker acts as the initial point of contact for agencies, clients and community members who are seeking assistance with personal and family matters. The goal is to ensure that when people are accessing services, their needs are clearly understood and matched with the most appropriate level of intervention. The Intake Worker is responsible for completing documentation and informing Family Support Workers of referrals.

**Job Role Specifications**:

- Answer calls for the family services team,
- Utilize communication skills to assess situations,
- Determine priority of service need,
- Complete forms and case notes (electronically)

Follow referral processes,
- Participate in team meetings,
- Attend mandatory staff meetings,
- Provide coverage for other staff as required.
- On call coverage may be required on a rotating basis

**Qualifications and Educational Requirements**:

- Demonstrated ability to work with clients in a positive, nonjudgmental manner,
- Excellent oral and written communication skills,
- Proficiency in Microsoft programs such as Word, Outlook and Excel
- Experience with data management systems such as EMH would be preferred

**Conditions of Employment**:

- Sign and maintain and oath of confidentiality,
- Possess a valid Class G Ontario Driver’s license,
- Employment is conditional upon the successful results of a Vulnerable Criminal Record check to be submitted prior to start of employment.

Pay: $1.00-$2.00 per hour

Expected hours: 35 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Work Location: In person

Application deadline: 2024-05-02
Expected start date: 2024-05-13



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