Project Network Support Technician

1 week ago

Calgary, Canada The University of Calgary Full time

**Position Overview**

The Network Services team is responsible for ensuring that the University community is served by well-designed, reliable, and scalable network systems. Support positions work in a team-based unit to design, install, operate, maintain, and plan upgrades to those systems, meeting the needs of the campus.

**Position Description**

**Summary of Key Responsibilities** (job functions include but are not limited to):

- Work with Project Managers, vendors, clients, and representatives from various faculties/departments on campus to understand business requirements
- Coordinate with the Project Manager and Network Services Analysts to develop a list of resources and materials required to deliver the technical design
- Work with Vendors to ensure the project requirements align with current standards
- Ensure all network designs are aligned with the IT's architectural standards and roadmaps
- Ensure all network designs are delivered in a timely manner, based on the project's schedule
- QA all related network deliverables
- Continuous network standards reviews and enhancements
- Installation of various technologies not limited to network hardware
- Responsible for ensuring all documentation is detailed, accurate, timely, and meets the requirements of the stakeholders. These documents may include, but are not limited to:

- Consolidated design, showing both logical and physical layout
- Network build request(s)
- Release documentation
- Support documentation, known issues, errors
- Requests for Change
- Itemized quotations for materials and labour
- Status reporting
- Assist in the installation of Security, Audio Visual, Networking and Telephony hardware
- Coordinate and/or implement Layer 1, 2 and 3 networking solutions
- Design technical solutions to address identified business requirements
- Assist with all data network installations and repairs
- Expected to have a working knowledge of a wide range of network systems
- Develop and maintain system standards to drive innovation and consistency in the technical service realm
- Determine routing, cabling needs, termination requirements, system capacity, and equipment requirements
- Take on responsibility for self-study and learning to remain well-versed in a wide range of technologies and systems
- Quality assurance and control

**Qualifications / Requirements**:

- A technical diploma or degree in a network or telecommunication field is required
- An equivalent combination of relevant training and experience will also be considered
- Must have a thorough knowledge of the networking industry and a good understanding of network cabling best practice
- Must have a thorough knowledge and understanding of safety codes and requirements related to this work
- Must be skilled and experienced in analyzing information and data, and in formulating and documenting plans
- Demonstrated leadership, communication, problem solving, and interpersonal skills are required
- Must be able to perform manual activities, including climbing ladders and working in cramped and confined quarters
- Must be able to distinguish colors to work with color-coded wiring
- Must have an interest in frequently upgrading skills to keep up with technological advances
- A valid Class 5 driver's license (cannot be a graduated license) with proven good driving record (abstract required)

**Application Deadline**: March 20, 2024

**Additional Information**

This position is part of the AUPE bargaining unit, and falls under the **_Technical Job Family, Phase 1_**.

For a listing of all management and staff opportunities at the University of Calgary, view our **Management and Staff Careers website**.

**About the University of Calgary**

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
- We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada._

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