Customer Service Manager
1 month ago
Tasks:
- Receiving and placing customer service telephone calls
- Mainining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Ordering required parts for technicians to complete service calls.
**Skills**:
- Computer skills: Data entry through service software and excel
- Excellent communication skills
- Familiarity with customer service standards and processes.
- Ability to handle stress to operate under deadlines
Other:
- Residential HVAC knowledge is a big plus
- 3 moths probationary period
**Salary**: $21.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Oshawa, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 3 years (required)
**Language**:
- English (required)
Work Location: One location
Expected start date: 2023-01-02
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