Digital Product Lead

6 months ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
Do you have a passion for creating compelling and meaningful digital experiences? Are you a creative problem-solver and communicator? Do you want to help lead the delivery for one of our digital product or feature experiences?

If you answered a wholehearted yes to all these questions, we want to talk to you.

We are looking for a forward-thinking and passionate Digital Product Lead to be a part of Canada Life’s Group Customer Digital Labs. This role supports the work of a group customer product owner and is responsible for the ongoing expansion and evolution of our digital features and/or products. You will be accountable for backlog management, user story documentation and implementation.

**Responsibilities**:

- Develop a feature roadmap that aligns to business unit strategies and increase digital feature usage
- Keep a close connection to the market and competitor offerings to identify trends and opportunities for innovation
- Collaborate with business partners to ensure operational readiness, drive change management, adoption strategy and tactics
- Advocate and ensure a focus on customer-driven design
- Establish KPIs that monitor, measure and identify when outcomes / business value is not being delivered as planned
- Write user stories and carefully articulate acceptance criteria
- Ensuring compliance with data privacy and security and that any feature risks are identified, assessed, prioritized and appropriately mitigated

**Key Skills**
- Solid knowledge of group industry dynamics, customers and trends
- Knowledge of business intelligence tools such as Power BI and how they’re used to create reports and interactive dashboards for reporting experiences
- Empathy and understanding for user demands and pain points
- A strong communicator with ability to simplify complex messages, describe trade-offs and create a compelling story
- Articulate with an ability to influence a diverse group of stakeholders
- Strategic mindset and the ability to link digital product value to business ROI
- Highly collaborative, strong advocate for win/win solutions, and able to build close relationships with key stakeholders
- Curious and eager to adopt new ways of working
- Solid judgement to identify when escalation is appropriate
- Highly analytical, with a bias toward data-based decision making

**Agile/Digital Experience**
- Comfortable and conversant in technology/IT concepts - especially with regards to risk assessment and risk management
- Understanding of various technical roles and the value they bring
- Experience in an Agile environment - preferably attained through experience with a front-end agile team
- Confident in building, leading and managing the backlog of work
- Solid judgement to identify when escalation is appropriate

**Mindset & Behaviours**
- A challenger with a passion to question the status quo, find new solutions, and drive out of the box ideas - loves and embraces change
- A leader - confident and non-hierarchical - believes in a culture of collaboration, transparency and trust across the team
- A doer - someone who is not afraid to ‘roll up their sleeves’
- A learner - someone who is willing to step outside their comfort zone and who will push the team to do the same
- An experimenter - who will drive innovation and take measured risks

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where e

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