Store Manager, Broadway

4 weeks ago

Vancouver, Canada Sport Chek Full time

The Store General Manager is responsible for maximizing the net profit of their location by effective management of all functions in the store. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets. The incumbent is an ambassador of active lifestyles and drives continual growth of business and development of people, leveraging best practices and leads through stewardship of FGL’s Leadership Brand.

What you’ll do

Customer Service
- Enforces delivery of our Five Star Solution customer service standards.
- Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, 1 on 1s, and performance management coaching programs.
- Meets established service levels agreements for in-store services and order fulfillment.

Operations:

- Demonstrates and follows up on execution of FGL visual compliance standards, store maintenance and pricing standards.
- Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per Playbook resulting in 100% system pricing including weekly prices sweeps.
- Leads the implementation and execution of standard operating procedures (SOPs)
- Leads the execution of seasonal changeover as per seasonal merchandising plan.
- Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
- Oversees preparation for annual inventories.
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
- Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training
- Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
- Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team.
- Communicates in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information.
- Completes and holds team accountable to complete required Triangle Learning Acandemy within timeframes.
- Facilitate and lead team meetings.
- Ensure execution of the Customer Experience, and provides resolution for all customer concerns.
- Develops and leads recruiting and hiring strategy for store, maintains a complete team
- Create succession plans through continuous training and development

Leadership
- Acts a brand ambassador, promoting our stores, brands, and people internally and externally
- Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
- Maintain FGL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
- Follows the disciplinary process consistently and impartially.
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)

Deliverables

Achieves sales goals and store order fulfillment metrics

Delivers on Triangle loyalty program targets

Shrink at or below target
- Payroll managed to plan
- Expenses managed to plan

What you bring
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Proven ability to build and manage a daily, weekly game plans for the department and store
- Exceptional communication skills
- Excellent organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience managing (big box) required
- High energy, enthusiasm and a drive to succeed
- Fundamental computer skills an asset

LI-LK1

**About Us**

At Sport Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individ

  • Yolks Broadway

    2 weeks ago

    Vancouver, Canada Yolks Broadway Full time

    Yolks at Broadway (near Cambie skytrain station) is looking to add an experienced Line Cook to join our team! **As a Line Cook your duties will include**: - Checking with Chef or Shift Lead for service update, direction, and station - Preparing station before their start of service, including stock, supplies, and prep - Prepare food for service for their...

  • Retail Sales Associate/cashier

    1 week ago

    Vancouver, Canada Broadway Liquor Store Full time

    The Broadway Liquor Store in downtown Vancouver is seeking a responsible, adult minded person to join our team. We provide our customers with CONVENIENCE, SELECTION, and GREAT SERVICE. With a solid selection of Craft Beer and a growing selection of Spirits and Wines, we are currently looking for friendly, outgoing, and customer service driven individuals to...

  • Retail Sales Associate/cashier

    1 week ago

    Vancouver, Canada Broadway Liquor Store Full time

    The Broadway Liquor Store in downtown Vancouver is seeking a responsible, adult minded person to join our team. We provide our customers with CONVENIENCE, SELECTION, and GREAT SERVICE. With a solid selection of Craft Beer and a growing selection of Spirits and Wines, we are currently looking for friendly, outgoing, and customer service driven individuals to...

  • Retail Sales Associate/cashier

    1 week ago

    Vancouver, British Columbia, Canada Broadway Liquor Store Full time

    The Broadway Liquor Store in downtown Vancouver is seeking a responsible, adult minded person to join our team. We provide our customers with CONVENIENCE, SELECTION, and GREAT SERVICE. With a solid selection of Craft Beer and a growing selection of Spirits and Wines, we are currently looking for friendly, outgoing, and customer service driven individuals to...

  • Retail Store Manager 505 3974 Van

    2 months ago

    Vancouver, Canada Michaels of Canada, ULC. Full time

    Store - VAN-BROADWAY, BC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Store Managers are expected to spend the vast...

  • Retail Assistant Store Manager 505 3974 Van-broadway

    2 months ago

    Vancouver, Canada Michaels of Canada, ULC. Full time

    Store - VAN-BROADWAY, BC We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Provide a well merchandised and well in-stock...

  • Store Manager

    1 week ago

    Vancouver, Canada Specsavers Canada Full time

    **Store Manager - Service with a purpose** **[Vancouver, BC]** At Specsavers, we have been transforming eye health and careers around the world for over 35 years. We are the world’s largest, privately-owned optical retailer serving 41 million customers in over 2,500 businesses in 11 countries. We are proud to have over 40,000 colleagues who have chosen to...

  • Camera Retail Specialist

    4 weeks ago

    Vancouver, Canada Broadway Camera Ltd Full time

    **Who We are Looking For** **A Little About Us** Broadway Camera holds the industry’s top brands and an extended selection of high-quality cameras and camera equipment. We have specialized in helping our customers make the right choices for their photography needs for over 39 years, and we are known locally for our customer service, amazing deals and our...

  • Property Manager

    1 week ago

    Vancouver, Canada The Broadway Group Full time

    **About us** The Broadway Group is a family of charities and non-profits providing housing and care for older adults and people with disabilities and below market rate housing for all. Currently the group consists of three societies over multiple sites in the Lower Mainland. Our community has been providing care and housing for over 50 years. Motivated by...

  • Cashier (West Broadway)

    2 weeks ago

    Vancouver, Canada Sungiven Foods Full time

    **Job description** Sungiven Foods Canada is a specialty neighbourhood grocery store with carefully selected private brand products. We pride ourselves as a provider of healthy daily meals. Our products are natural, less processed, and contain fewer additives for families who love cooking. We are currently looking for store Partners! ⠀ **Location**: 3301...

  • Property Manager

    1 week ago

    Vancouver, British Columbia, Canada The Broadway Group Full time

    About usThe Broadway Group is a family of charities and non-profits providing housing and care for older adults and people with disabilities and below market rate housing for all. Currently the group consists of three societies over multiple sites in the Lower Mainland. Our community has been providing care and housing for over 50 years. Motivated by its...

  • Esthetician | Broadway

    2 weeks ago

    Vancouver, Canada skoah Full time

    The Company:  Personal training for your skin is "what skoah does". We are a personal skin care company that creates customized, effective and easy to understand skin care programs. skoah.® is not just a spa or a store, it's the best of both. We are looking for passionate and energetic Estheticians (Skin Care Trainers) to join our...

  • Esthetician | Broadway

    1 week ago

    Vancouver, British Columbia, Canada skoah Full time

    The Company: Personal training for your skin is "what skoah does". We are a personal skin care company that creates customized, effective and easy to understand skin care programs. skoah. is not just a spa or a store, it's the best of both. We are looking for passionate and energetic Estheticians (Skin Care Trainers) to join our growing team skoah is...

  • Store Manager

    3 weeks ago

    Vancouver, Canada The Bike Doctor Full time

    As a Store Manager, you will be responsible for overseeing the daily operations of our retail store on Broadway. You will be responsible for managing a team, ensuring excellent customer service, and handling a set of daily administrative tasks. Aside from the wage and performance bonuses, as well as a generous staff discount for all items available to us,...

  • Retail Associate Broadway

    3 weeks ago

    Vancouver, Canada skoah Full time

    **The Company**: Personal training for your skin is "what skoah does". We are a personal skin care company that creates customized, effective and easy to understand skin care programs. skoah.® is not just a spa or a store, it's the best of both. We are looking for passionate and energetic Retail Associates (Skin Care Coaches) to join our growing team!...

  • Retail Associate Broadway

    3 weeks ago

    Vancouver, Canada skoah Full time

    **The Company**: Personal training for your skin is "what skoah does". We are a personal skin care company that creates customized, effective and easy to understand skin care programs. skoah.® is not just a spa or a store, it's the best of both. We are looking for passionate and energetic Retail Associates (Skin Care Coaches) to join our growing team!...

  • Shift Manager

    2 months ago

    Vancouver, Canada A & W West Broadway Full time

    Job Duties: Supervise and Coordinate the daily operations of the restaurant. Maintain records of stock, repair, sales and wastage. Estimate and order ingredients & supplies for the preparation of food. Ensure that the food and service quality meet the control standards. Train staff in job duties, sanitation and safety procedures. Establish work schedule and...

  • Shift Manager

    2 months ago

    Vancouver, Canada A & W West Broadway Full time

    Job Duties: Supervise and Coordinate the daily operations of the restaurant. Maintain records of stock, repair, sales and wastage. Estimate and order ingredients & supplies for the preparation of food. Ensure that the food and service quality meet the control standards. Train staff in job duties, sanitation and safety procedures. Establish work schedule and...

  • Shift Manager

    3 weeks ago

    Vancouver, Canada A & W West Broadway Full time

    Job Duties: Supervise and Coordinate the daily operations of the restaurant. Maintain records of stock, repair, sales and wastage. Estimate and order ingredients & supplies for the preparation of food. Ensure that the food and service quality meet the control standards. Train staff in job duties, sanitation and safety procedures. Establish work schedule and...

  • Shift Manager

    7 days ago

    Vancouver, Canada A & W West Broadway Full time

    Job Duties: Supervise and Coordinate the daily operations of the restaurant. Maintain records of stock, repair, sales and wastage. Estimate and order ingredients & supplies for the preparation of food. Ensure that the food and service quality meet the control standards. Train staff in job duties, sanitation and safety procedures. Establish work schedule and...