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Project Administrator

4 weeks ago

Mississauga, Canada Neptune Technology Group Full time

**About Us**

Neptune Technology Group is the leading supplier of water meters, systems and services in the Canadian water utility market. Established in 1892, Neptune has a long-standing history and proven success across North America. Neptune has pioneered the development of Automatic Metering Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies with over nine million radio frequency and smart water meter devices installed across North America. Innovation is what we do every day. Join our team to surround yourself with talented people who share your commitment to excellence.

**Who Are We Looking For?**

This position will require you to support the business to resolve daily time-sensitive requests from our field. Helping to control data accuracy daily, assisting with receiving inbound calls to help with talk time stats. Creating documentation for knowledge of various processes. Inputting data into our ERP system (SAP).

**Duties**
- Handling day-to-day Help Desk Ticket requests - Creating accounts in SAP canceling records, processing work orders, mass updates to accounts and more.
- Data Quality Issues - Resolving errors in SAP.
- Receiving inbound calls to schedule installation appointments with homeowners, ensuring appointment is booked promptly and optimal customer satisfaction is achieved.
- Attend Project Start Up meetings.
- Enter returned mail into SAP- Mail that was attempted delivery and failed to reach business/homeowner
- Proactively identifying areas of improvement through the submission of continuous Improvement Cards( CIC’s), participation in Rapid Improvement Events (RIE’s), and other related activities.
- All other duties assigned

**Requirements**:

- Post-secondary degree/diploma
- 1 year of Basic Analytical experience
- Knowledge of Microsoft Office suite (Excel, Word, Outlook, Teams)
- Proven attention to detail
- Detail-oriented and prioritization skills
- Strong communication skills
- Ability to problem solve and think strategically
- Interest in understanding and improving systems and business processes
- Monday to Friday (8:30am to 5pm)
- Experience with SAP/ERPs an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (required)

**Experience**:

- data analysis: 1 year (preferred)

Work Location: Hybrid remote in Mississauga, ON