Parts Counter Person

2 weeks ago

Surrey, Canada Oakcreek Golf & Turf LP Full time

**About Oakcreek Golf & Turf**

Oakcreek Golf & Turf LP (“Oakcreek”) is a leading Western Canadian OEM distributor of commercial turf maintenance and other equipment including Toro, Yamaha, Pisten Bully, BOSS Plow, Ventrac, etc. Backed by private equity, we desire to grow our existing Canadian and US multi-OEM platform via acquisition while maintaining a high degree of operating discipline. With our track record of growth and profitability we are confident we have the team to make this happen.

**Reporting to the Branch Manager, you will be responsible for the following**:

- Work effectively with a team of colleagues within the parts department to ensure the highest level of customer service and satisfaction.
- Maintain customer relationships.
- Identify internal and external customers parts requirements.
- Become an advisor to your customers recommending additional parts that may be beneficial to the repair or service in which they are trying to complete.
- Arrange the transportation of goods and services when required.
- Perform accurate record keeping in regards to invoices, quotes, customer notes, returns, processing cores and warranties.
- Issue credits for parts returned.
- Prepare and maintain merchandise displays.
- Review branch backorders on a weekly basis.
- Collect payment for parts invoices or customer signatures for charge accounts.
- Assist in handling customer concerns ensuring that the business and the customer needs are equally satisfied.
- Perform a variety of tasks throughout the warehouse as needed including operating a forklift, picking, packing, shipping and completing necessary paperwork.
- Stock verification / cycle counting on an ongoing basis.
- Attend and maintain training requirements as requested by management to maintain proficiency in your field and to allow you to complete your job to the best of your abilities.
- Perform other duties as requested by Management.
- Minimum two to five years of related work experience;
- Exceptional attention to detail and ability to manage multiple deadlines;
- Excellent verbal communication skills;
- Ability to be self-motivated and work independently as well as with a team;
- Ability to interact effectively with all levels and departments;
- Must be able to lift a minimum of 50 lbs;
- You may be required to travel to the US for vendor-specific certification. A valid passport and ability to enter countries outside of Canada is a requirement for this position.

**Why Oakcreek?**
- In business for 54 years.
- Established reputation for long-term, dedicated service by existing team, with many employees staying with Oakcreek for decades.
- Employee Assistance Program (EAP).
- Annual Milestone Awards that grow with length of service.
- Personal Time Off (PTO), in addition to paid vacation.
- Group Benefits Plan that meets or exceeds benchmark.
- RRSP / DPSP eligibility after only one-year of employment.

Wages are commensurate with formal education, experience and length of employment at Oakcreek.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$30.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Automotive Parts Sales Occupations: 2 years (preferred)

Work Location: One location

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