Front of Store Associate

2 days ago

Vancouver, Canada KITS.COM (TSX:KITS) Full time

**Company Overview**:
Kits.ca is a leading provider of high-quality eyewear and vision care products. Based in Vancouver, we pride ourselves on delivering innovative and stylish glasses, offering customers fast and affordable solutions for all their vision needs.

**Summary**:
If you love creating a great first impression, working with a team, and being the highlight of someone’s day, we’d love to meet you KITS is looking for a **Front of Store Associate** to create memorable, lasting impressions of our store and brand by delivering exceptional customer experiences in both the optical department and cafe.

The primary focus of this role is to foster a welcoming atmosphere while assisting with the efficient flow of customer traffic within the store. You’ll ensure that customers have a smooth, pleasant experience upon arrival, guide them to the appropriate areas, and support the retail team as needed.

**Responsibilities**:

- Greet all customers as they enter the store with a friendly, welcoming attitude.
- Create a warm and welcoming environment for all customers; continuously strive for excellence in customer service.
- Assist in managing store traffic flow, ensuring customers are directed to the correct lines (e.g., optical, cafe) and waiting areas.
- Direct clinic patients to the appropriate reception area to ensure they are greeted promptly and directed to their appointments.
- Monitor store occupancy and manage line control by enforcing capacity limits when necessary, ensuring a safe and efficient store environment.
- Assist customers in placing orders and facilitating returns and exchanges.
- Obtain patient prescriptions from optometrists to guide patients in post-appointment care.
- Recommend frames that suit the customer's style, face shape, and prescription specifications.
- Perform fittings and adjustments for glasses.
- Repair broken frames and ensure the proper tools and supplies are available.
- Assist with scheduling and managing customer appointments.
- Maintain a clean and organized store environment.
- Obtain a deep understanding of KITS frames, products, and Designer brand selection.
- Support store sales goals through proactive customer engagement.
- Prepare and serve a variety of beverages and food items to our customers (training provided).
- Help team leads with various in-store tasks, including restocking, organizing, and maintaining the store's visual appearance.

The anticipated hourly rate for this position is $22.00.

**Who you are**:

- You are an outgoing, engaging, and motivated individual with a strong passion for customer service.
- You have at least 1 year of experience in a customer service or hospitality role.
- FoodSafe Level 1 certification is preferred.
- You thrive in a fast-paced, high energy environment.
- You have a flexible schedule and are available to work during peak hours, including early mornings (starting at 7am), weekends, and holidays.

**Benefits**:

- Competitive compensation package.
- Enjoy discounts on cafe drinks and food, as well as savings on branded and KITS frames and contact lenses.
- Make an impact with your work - each individual has an equal opportunity for growth within the company.
- Be a part of a friendly and supportive work environment.

**Job Type**: Part-time

Pay: $22.00 per hour

Shift:

- 4 hour shift
- 8 hour shift

Work days:

- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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