Reservation Specialist

**Company Overview**:
Become a part of the vibrant team at Haliburton Cottage Rentals, a leading provider of unforgettable vacation experiences. We are dedicated to the art of hospitality and take immense pride in ensuring our guests receive accommodations and truly memorable stays. If your passion lies in creating joyous holiday experiences and you possess a knack for meticulous service, Haliburton Cottage Rentals is your next career destination.

As a Reservation Specialist at Haliburton Cottage Rentals, you will serve as our guests' primary point of contact, facilitating a smooth and enjoyable holiday planning process. This role involves handling inquiries, managing bookings, and providing personalized travel recommendations while maintaining an enthusiastic and service-oriented demeanor.

**Key Responsibilities**:
reservation inquiries, ensuring prompt and accurate communication.
- **Booking Management**: Assist guests in choosing and booking cottages that align with

their preferences and requirements, backed by thorough knowledge of our offerings.
- **Transaction Handling**: Efficiently process all aspects of reservations, including

bookings, payments, and security deposits.
- **Travel Consulting**: Offer tailored travel advice and local suggestions, enhancing guests'

vacation experiences.
- **Operational Coordination**: Collaborate with property management teams to guarantee

that accommodations meet our stringent standards.
- **Issue Resolution**: We actively address and resolve any concerns that arise during

guests' interactions with our service, aiming for superior guest satisfaction.

**Requirements**:

- Experience in customer service or hospitality, with a preference for individuals

experienced in managing Airbnb or similar platforms.
- Strong communication skills, delivering clear and friendly verbal and written interactions.
- Demonstrated ability to organize effectively, pay close attention to details, and juggle

multiple tasks simultaneously.
- A personable and warm demeanor that translates well over the phone and through

written communications.

**Preferred Qualifications**:

- Prior experience in vacation rental, travel, and hospitality industry.
- Well-versed in the Haliburton Highlands attractions, providing guests with authentic local

insights.
- Proficiency in Customer Relationship Management (CRM) software such as Salesforce

or HubSpot, enhancing customer interactions and operational efficiency.

The role is ideal for individuals eager to work in a dynamic, fast-paced environment where they can directly contribute to creating unforgettable travel experiences. Flexibility in work hours ad commitment to teamwork are essential for success in this position. Join our Team today

**Job Types**: Part-time, Permanent

Pay: $23.00-$30.00 per hour

Expected hours: 20 per week

**Benefits**:

- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Travel Consultant: 1 year (required)
- Customer Service: 1 year (required)

Work Location: In person

Application deadline: 2024-09-16
Expected start date: 2024-10-04