Front Desk Manager

4 months ago

Montréal, Canada Lelux Hotel Full time

**Front Desk Manager**

**Job description**

**Essential Responsibilities**:

- Supervises Front Office: recruiting, hiring, performance evaluations, training and development, and progressive discipline.
- Achieves budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Liaison with all departments including Housekeeping, F&B, Sales, and Engineering.
- Contributes to the profitability and guest satisfaction perception of other hotel departments.
- Attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas.
- Develops short term and long term financial and operational plans for the Front Office department which relate to the overall objective of the hotel.
- Actively participates in the hotel Sales efforts.
- Collaborates on the creation, management and operation within property budget and expense plans.
- Increases level of guest satisfaction by delivery of an improved product through team member development, job engineering and quality image.
- Manages Front Office operations to ensure maximization of RevPar and overall profitability.
- Maintains procedures for cash, credit control and handling of financial transactions.
- Maintains procedures for security of monies, guest security and emergency procedures.
- Collaborates with leadership team on reputation management, providing a timely response to guest reviews and concerns.
- Schedules team according to labor standards and forecasted occupancy.
- Manages in compliance with local, state and federal laws and regulations.
- Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
- Knows and complies with all company policies and procedures pertaining to this position and its duties.
- Takes the initiative to greet guests in a friendly and warm manner.
- Performs other duties and responsibilities as required or requested.

**Skills & Abilities**:

- Strong leadership, management, organizational and communication skills.
- The ability to spot and resolve problems efficiently.
- Excellent verbal and written communication skills.
- The ability to deliver results.
- The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
- The ability to multitask and prioritize.
- Experience with relevant brand-specific PMS.
- Have computer skills to include Microsoft Word, Microsoft Excel, etc.
- Presenting professionally and persuasively to individuals and team members.
- Demonstrating sound knowledge of all aspects of the hotel and services offered.
- Use analytical skills for measuring business potential and value to the hotel.
- Interact with all levels of customers and hotel management.
- Being comfortable with the high level of visibility and the leadership role with the hotel and community.
- Able to work under pressure

**Education & Experience**:

- Associate or bachelor’s degree in Hospitality Management, Management, or Business.
- Two-year supervisory experience, one-year line level experience, OR an equivalent level of education and experience preferred.

**Responsabilités essentielles**:

- Supervise la réception : recrutement, embauche, évaluations de performance, formation et développement et discipline progressive.
- Faire des revenus et dépenses budgétisés et maximise la rentabilité liée au service des services aux clients.
- Liaison avec tous les départements, y compris l'entretien ménager, le F&B, les ventes et l'ingénierie.
- Contribue à la rentabilité et à la perception de la satisfaction des clients des autres départements de l'hôtel.
- assiste et participe aux réunions des revenus des biens assurant la maximisation et le profit des revenus dans tous les domaines.
- Élabore des plans financiers et opérationnels à court et à long terme pour le département de la réception qui se rapportent à l'objectif global de l'hôtel.
- Participe activement aux efforts de vente de l'hôtel.
- Collabore sur la création, la gestion et les opérations dans les plans de budget et de dépenses immobilières.
- Augmente le niveau de satisfaction des clients par la livraison d'un produit amélioré grâce au développement des membres de l'équipe, à l'ingénierie de l'emploi et à l'image de qualité.
- Gère les opérations de la réception pour garantir la maximisation du RevPAR et la rentabilité globale.
- Maintient des procédures pour les espèces, le contrôle du crédit et le traitement des transactions financières.
- Maintient des procédures pour la sécurité des fonds, la sécurité des invités et les procédures d'urgence.
- Collabore avec l'équipe de leadership sur la gestion de la réputation, en fournissant une réponse en temps rapide aux critiques et préoccupations des invités.
- Planifie l'équipe conformément aux normes du travail et à l'occupation prévue.
- Gère conforme aux lois et réglementations

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