Exhibition Assistant Manager

3 weeks ago

Victoria, Canada Paquin Entertainment Full time

We are seeking an Assistant Manager to help lead the floor team in the operations of Beyond Van Gogh. This is a unique, hands-on role encompassing team management and delivering an exceptional guest experience in a busy, high-volume environment. You will ensure that each guest receives excellent service while also guiding your team to exceed expectations by monitoring, coaching and mentoring the Service Excellence.
- **Your Role**:_
- Support the General Manager in all areas
- Lead staff of 40+ members in superior customer service
- Communicate the vision to all team members and lead by example
- Implement quality control ensuring staff are performing all described duties with exceptional guest experience in mind
- On site customer relations and critical thinking
- Perform and supervise opening and closing procedures and securing facility when necessary
- Assist with day to day operations including staffing, cost controls, staff training, and active floor management daily
- Aid in preparation of company reports such as daily sales reports on merch, daily ticketing reports, payroll submission to accounting team as needed
- Direct and motivate all teams to provide unparalleled, spirited service to all customers, generate sales and profit, minimize losses and ensure the event is visually distinctive and impeccably maintained
- Aid the Retail manager in merchandise procedures as necessary
- Organize maintenance and cleaning procedures to maintain a safe, healthy and polished event
- **Desired Skills & Experience**:_
- Hospitality or retail background considered an asset
- Organizational team building and interpersonal skills a must
- Bilingual considered an asset
- Staffing and scheduling experience considered an asset
- Visionary leader with the ability to provide steadfast guidance to all departments
- Strong conflict resolution and decision-making skills
- Proven success in leading, training and motivating teams
- Strong ability to plan, execute, and prioritize tasks
- Experience with Square and Tickmaster Universe (or like software) an asset
- Demonstrates high personal integrity, business ethics and takes every opportunity to promote the venue
- The ability to work a flexible schedule including weekends, holidays and some evenings
- **Position Details**:_
- 40 hours per week in a physically demanding and fast paced environment
- Tentative start June 2023; tentative end date August 2023
- $25.00 per hour

**Job Type**: Fixed term contract

**Salary**: $25.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Night shift

Work Location: In person

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