Temporary Retail Business Administrator

7 months ago

Regina, Canada Coast Appliances Full time

**Join Our Team at Coast Appliances: Retail Business Administrator**
Coast Appliances presents an exciting opportunity for individuals seeking a fulfilling career in a dynamic and progressive environment. As a forward-thinking organization, we invest not only in technology and processes but most crucially in our dynamic team. With a nationwide presence in Canada, we are committed to nurturing our team members as we continue to expand our business.

**Position: Retail Business Administrator**
**Term: Covering Maternity Leave - max: 16 month term**
**Reporting To: Store Manager**

As the Retail Business Administrator, you will play a pivotal role in maintaining customer relations, providing vital retail sales support, managing accounts receivable, and performing essential administrative tasks. This position requires a high level of professionalism, excellent communication skills, and meticulous attention to detail. Your responsibilities will include, but are not limited to:

- Warmly welcoming customers upon entry and exit, promptly answering telephone inquiries, directing calls to the appropriate personnel, taking accurate messages, and delivering exceptional customer service.
- Monitoring and tracking foot traffic within the store, ensuring accurate records of customer visits.
- Initiating warranty and extended warranty service calls for customers, and escalating complex cases to the General Manager or Assistant General Manager as necessary.
- Confirming scheduled deliveries with customers included in the next day's routing.
- Providing indispensable support to retail sales operations.
- Generating invoices and credits on an as-needed basis.
- Coordinating customer invoice submissions for warehouse pickups.
- Reviewing delivery invoices 48 hours prior to scheduled deliveries.
- Managing incoming mail and distributing it as required.
- Preparing and dispatching the weekly mailbag.
- Managing supplies inventory and placing orders as needed.
- Printing point-of-purchase materials and weekly price tags.
- Coordinating delivery routing with the delivery company.

Qualifications and Skills
- A minimum of 1-year experience in customer service.
- Proficiency in Microsoft Outlook, MS Word, and Excel.
- Exceptional organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.
- Strong written and verbal communication skills.
- Capacity to manage competing priorities and multitask effectively.
- Accurate and swift data entry skills with unwavering attention to detail.
- Self-motivation and the ability to work independently and make decisions confidently.
- Proficiency in facilitating processes, adept problem-solving capabilities, and effective conflict resolution skills.
- Quick and efficient grasp of new concepts.
- Commitment to adhering to company policies, procedures, and accountability for decisions, actions, and outcomes.

Join Us and Progress in Your Career
We extend our gratitude to all applicants for their interest. Kindly note that only individuals under consideration will receive further communication.
At Coast, we are staunch supporters of Equal Employment Opportunity. Our commitment to diversity drives us to create an inclusive work environment. Employment decisions are based on merit and business requirements, devoid of bias related to race, color, creed, age, gender, sexual orientation, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth, or any other legally protected classification. We offer reasonable accommodations for qualified individuals with disabilities upon request. This Equal Employment Opportunity policy extends across all our practices.

Location: 2333 Victoria Avenue East, Regina, Saskatchewan S4N 1K5

**Job Types**: Full-time, Temporary

**Salary**: $16.00-$17.00 per hour

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